EP101 - Mallard × Wood Duck Hybrid?! & Inside Look at Dive Bomb Customer Service

Dive Bomb Squadcast

Ashur Tolliver

Sports, Wilderness

4.9 • 561 Ratings

🗓️ 1 June 2026

⏱️ 59 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In this episode of the Dive Bomb Squad Cast, Matt Judy sits down with Dive Bomb customer service manager Kyle Doherty to talk about what goes on behind the scenes of one of the biggest brands in waterfowl hunting.

Kyle shares how he got started in the outdoors, his path to joining the Dive Bomb team, and what it's like being on the front lines of customer service. The two discuss how customer feedback helps shape future products, common questions and issues hunters run into, and why providing a great customer experience matters just as much as building great gear.

They also dive into the evolution of waterfowl hunting and fishing equipment, how the industry continues to change, and what today's hunters expect from the brands they support.

Whether you've ever wondered what happens behind the scenes at Dive Bomb or just enjoy conversations about hunting, gear, and the outdoor industry, this is an episode you won't want to miss.

Transcript

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0:00.0	What's up, everyone?
0:09.4	Welcome back to the dive bomb squad cast.
0:11.9	We have episode 101 coming at you.
0:14.9	Crazy how we're past into the hundreds already.
0:17.2	But today we have our customer service manager,
0:20.1	a menace to the waterfowl also loves
0:22.6	bass fishing also loves hockey too and probably beer too we got kyle doordy on today we call
0:28.8	him kyle d welcome on man good to be here man glad you could have me on i'm excited heck yeah
0:34.5	heck yeah i know you just drove home home from Tennessee or something like that.
0:39.2	Now we're hopping on, getting into it. And how was that? It was good. It was good. We had we had Rachel's
0:44.8	bridal shower in Tennessee. That's where her family's at. So had a good weekend, great weather.
0:50.2	And I just got to sit and chill by the pool all day while they did their thing. So I can't complain. It was pretty good weekend. Heck yeah, dude. You got the easy part on that. Bingo. All right. First thing I got to ask you, how many calls did you have on your lanyard this year? I was wondering if I would come up. Honestly, not that many. I had the Layers hybrid hybrid i had a riceland spec call a g overhauler
1:14.9	canada call and uh the old trusty buck gardner whistle that was that was that was all that
1:20.4	dang dude that's actually not that bad that's less than i was thinking just just a standard
1:25.1	haulout not not too much clanking around on the fowler hide instead of
1:29.8	that like cheap old thing i got 20 years ago all right back story i see Kyle d I was hunting with him one
1:36.6	time and he just had an absolute rope of calls clanking on him dude and i was like this got to go bro
1:43.0	like this got to go dude between you and larson i was
1:47.1	like these two guys are gonna absolutely freak out like i thought i thought i was just gonna have to
1:51.5	just leave the lanyard at this at the house like you guys are freaking out about that thing but no
1:57.2	we got it straightened out you know and honestly there's i only dropped one call off of it
2:02.2	i had r&t on there i dropped off of it you know those drops were so long i mean you saw how tangled
	...

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