Ep. 82 • Why Social Media is the New Foundation of Client Experience w/ Michael Cole @summitsalon
The Hair Game
Salon Republic
4.9 • 571 Ratings
🗓️ 15 April 2019
⏱️ 62 minutes
🧾️ Download transcript
Summary
Global educator and founder of @summitsalon Consulting Agency Michael Cole stays on the leading edge of digital technology as it relates to the beauty professional. He explains how looking at social media as a client experience improves your strategies and effectiveness online.
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Transcript
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| 0:00.0 | Hey, everybody. Welcome to the Hair Game podcast. I'm your host, Eric Taylor, and I'm going to start this episode by reading an awesome review on iTunes, left by Instagram handle Trust Your Hairdresser. |
| 0:14.3 | I am a salon owner of two years and never thought I'd be able to own my own salon. My business partner left the business a month ago, and instead of feeling scared, I felt |
| 0:23.8 | empowered by the education that's out there right now, and a huge part of that is the |
| 0:28.1 | hair game. |
| 0:29.1 | I feel up to the minute updated because so much valuable information is being shared. |
| 0:34.9 | Thank you, Eric, for helping me on my mission. And thank you, trust your |
| 0:39.1 | hairdresser, for leaving the review and reminding me why we do this week in and week out. |
| 0:47.5 | All right. So this episode is with Michael Cole. Michael Cole needs zero introduction. |
| 0:54.2 | He's the founder of Summit Salon Solutions. |
| 0:57.8 | He is a legendary educator in our business. |
| 1:00.4 | If you don't know who he is yet, |
| 1:02.1 | you're especially gonna love this episode. |
| 1:04.5 | Before we begin, we're going to do our weekly pod lute giveaway. |
| 1:09.2 | You guys probably hear the bag. we're giving away a GHD |
| 1:13.2 | air elite pro hair dryer with 200 bucks and I've got my hand in the back and the winner is |
| 1:21.6 | maria cloak maria cloak DM me at love Eric Taylor on Instagram, and give me your address. |
| 1:31.0 | At the end of this episode, I'll tell you what we're going to give away next week and how you can win it. |
| 1:35.9 | Enjoy the episode. |
| 1:37.9 | Michael Cole, I'm sitting here with Michael Cole in Las Vegas right now. |
| 1:41.9 | Michael Cole, over the course of 30 years, you've been a stylist. |
| 1:46.3 | Yeah. You've been a salon manager. You've been an executive chain director. |
| 1:51.7 | Yeah. And you've owned multiple salons. Is that right? |
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