Ep 460: Delay, Deny, Defend: Fixing The Broken Insurance System

HerMoney with Jean Chatzky

Jean Chatzky Her Money

Investing, Entrepreneurship, Business

4.8 • 1.3K Ratings

🗓️ 29 January 2025

⏱️ 44 minutes

🔗️ Recording | iTunes | RSS

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Summary

This week we’re tackling the complexities of the insurance system with Jay Feinman, author of Delay, Deny, Defend: Why Insurance Companies Don’t Pay Claims and What You Can Do About It. We dive into the recent, shocking murder of UnitedHealthcare CEO Brian Thompson and how it brought our collective frustrations with the health insurance industry into sharp focus. And in Mailbag, Jean and Kathryn tackle a listener’s question about long-term care insurance. Is a whole-life policy with a long-term care rider the right choice, or is a standalone policy better? Resources Mentioned in the Episode: Jay Feinman’s book: Delay, Deny, Defend: Why Insurance Companies Don’t Pay Claims and What You Can Do About It. Websites like Consumer Reports and J.D. Power for rating insurance providers Healthcare.gov and state insurance marketplaces for comparing health plans Learn more about InvestingFixx, our women’s investing club where you can vote on stocks, build a model portfolio, and grow your financial knowledge. Take the next step in your financial journey with FinanceFixx, our money makeover program. Have a question for us? Write to us (or send us a voice note!) at [email protected]. While you’re at it, join the HerMoney community! For the latest episode drops and financial news-you-can-use, subscribe to our newsletter at Hermoney.com/subscribe! Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:27.7	slash setup consumers should be a little patient a little little assertive, very polite, because the people
0:40.4	they're talking to are never the people in charge, to try to get that information up front
0:45.3	and ask the questions in a general way like that. Is this all I'm going to have to pay? Is there
0:51.1	anything else I should be looking at?
0:55.0	Hi, everyone. I'm Gene Chatsky.
0:57.0	Thank you so much for joining us today on her money.
1:00.0	I want to start with three words that you have all likely heard by now, multiple times.
1:06.0	Deny, defend, depose.
1:09.0	Those were the words etched across the bullet casings in the murder of United
1:13.4	Healthcare CEO Brian Thompson. They have been recited countless times as our country has grappled
1:20.8	with the fallout of this violent act. Those words were inspired clearly by the work of Jay Feynman, author of the 2010 book entitled Delay, Deny, Defend,
1:38.0	why insurance companies don't pay claims and what you can do about it.
1:43.4	Jay is also a distinguished professor emeritus at Rutgers
1:47.8	Law School. Thanks so much for being here with us today. I know you've been getting a ton of requests.
1:53.8	I have. Glad to be here. What was your first reaction when you heard those words being broadcast
2:00.8	on pretty much every channel around the country?
2:03.6	It was a very strange experience. I woke up that morning with sort of two dozen emails from
	...

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