Welcome to Peer Hustle Podcast. I am Mike. And this is Orlando and where I'm outwe. We are on episode 451.

Yeah. And this is one of our themed episodes. That's right. And I try to get the the second intro video to play on time and it was like

lagging and i was a tab behind anyways because i'm trying to clean my charge report on my phone

it's not charging and man as resellers man we need those phones they we're accepting offers and

stuff even when we're recording you know those chichings those offers have got to go out so uh yeah

so thank you all for being here.

We are on episode 451.

And today we're talking about something that is important to all of us.

And it's something that some people are naturally good at.

Some people aren't.

But it's something that is crucial if we want to be successful at scaling our business and being good resellers.

And that is customer service.

How do we provide that customer service in a way that's going to really set us apart and make

sure that we're not getting those negative feedbacks that can be so detrimental to our stores?

And, you know, customer service is one of those things that I know on eBay, like people get angry about.

Like, I don't know.

Maybe that's just since I get, but, you know, all you have to do is go to the comment section of e-commerce bytes

and you find out about how terrible all the eBay buyers are and how, you know, we don't need to do anything extra.

We just get to provide the product.

But I will tell you, like customer service goes a long way, especially in reselling. I think it's one of the reasons that a lot of resellers are able to stay in the game for a long time. It's because they provide that great customer service, which allows them to continue in their businesses. So that's what we're going to focus on today. So the items that we're going to talk about today aren't like priority.

Like this is the first thing you should consider.

It's going to be just in the, you know, in the steps as he should be.

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