Ep. 441 - Outsource Access Founder & CEO, Brad Stevens
Second in Command: The Chief Behind the Chief
Second in Command with Cameron Herold
4.5 • 1.6K Ratings
🗓️ 16 January 2025
⏱️ 22 minutes
🧾️ Download transcript
Summary
In today's episode of the Second in Command podcast, Cameron is joined by Brad Stevens, Founder and CEO of Outsource Access, a fully managed outsourcing and virtual services firm.
During the conversation, you'll discover an innovative approach to tackling one of the biggest challenges faced by businesses today: balancing operational growth with employee satisfaction. Brad shares a unique strategy that blends global talent with local teams, creating an unexpected synergy that drives efficiency and builds loyalty.
You'll hear about the common misconceptions surrounding this approach, shedding light on why some attempts falter and others flourish. By focusing on collaboration, clear communication, and meticulous process documentation, companies can integrate new team members seamlessly into their operations.
This episode also highlights the importance of staying ahead in a rapidly changing business landscape. With technological advances and globalization reshaping the workforce, adopting forward-thinking solutions is no longer optional — it’s essential. Discover how embracing this mindset can transform the way your business operates and position it for long-term success.
If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!
Enjoy!
In This Episode You'll Learn:
- The various roles Outsource Access fills, such as customer service, operations, HR, recruiting, CRM administration, and bookkeeping. (10:01)
- The importance of documenting processes and creating detailed playbooks for clients. (13:34)
- The Outsource Access onboarding process and the role of strategic advisors in ensuring client success. (14:40)
- The cost savings of hiring senior talent from the Philippines compared to the US. (21:12)
- And much more...
Resources:
Connect with Brad: Website | LinkedIn
Connect with Cameron: Website | LinkedIn
Get Cameron’s latest book "Second in Command: Unleash the Power of Your COO"
Get Cameron’s online course – Invest In Your Leaders
Transcript
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| 0:00.0 | Hey, it's Cameron Harold, the host of the Second Command podcast. Before we dive in, there's something you need to know. |
| 0:05.5 | If you're a C-O-O-V-P operations or you're in any role where you're the second-in-command to the CEO, |
| 0:12.1 | the C-O Alliance is the place for you. If you're the integrator to the visionary, you're going to want to join us. |
| 0:18.4 | The C-O Alliance is the world's leading community for the second command. |
| 0:22.4 | We've had over 500 members like you join from 17 countries to grow their skills, |
| 0:27.6 | connections, and confidence. |
| 0:29.1 | You'll get the tools, friendships, and a 10x guarantee to ensure that you get your |
| 0:33.6 | money's worth. |
| 0:34.6 | Go to COOalliance.com to learn more and see if you qualify. You can even |
| 0:39.4 | book a free call with our team to ask questions. Now let's jump into this week's episode. |
| 0:43.7 | For some reason, some businesses have this perception that's like, well, these people in another |
| 0:47.8 | country that just kind of come out of the womb knowing how to do all the work for me, right, |
| 0:51.2 | for a very low cost per hour. They don't think they need to put, you know, the same kind of effort of understanding and communicating what the needs and |
| 0:57.4 | requirements are in the process. So, you know, some of the failure happens when they're not |
| 1:01.3 | invested in working, collaborating, you know, with us. We have a super granular process of how we |
| 1:05.9 | unpack their constraints and help get their hands on the wheel with staff. And another big differentiator, I'd say that we do is we provide a strategic advisor instead of just like, hey, here's your low-cost staff, good luck. And you got to figure out how to manage them and what they're going to do and how to communicate with them. We have a granular onboarding process that teaches our clients, like how to use these resources, how to communicate with them. And we're working side by side with them to kind of put their hands in the wheel to create success, |
| 1:30.1 | you know, kind of around it. |
| 1:31.0 | There's a lot of people, they just, they're not sure how to manage or how to work with these |
| 1:34.1 | individuals and how to integrate them in. |
| 1:36.3 | So that is one of the failure points, when people aren't willing to put their effort in to |
| 1:40.2 | kind of collaborate with us to make this be a success. |
| 1:48.1 | Yeah. in to kind of collaborate with us to make this be a success. Welcome to the Second in Command podcast, produced by the C.O. Alliance and brought to you by |
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