Welcome to the Financial Advisor Success Podcast, where you go behind the scenes with

financial planner, speaker, and consultant Michael Kitsis to hear stories of how leading

financial advisors navigated the inevitable challenges that arise on the path to success

and get insight from leading industry consultants about how to break through to the next

level in your advisory business. And now here's your host, Michael Kitsis. Welcome, everyone.

Welcome to the 415th episode of the Financial Advisor's Success Podcast. My guest on today's

podcast is Erica Wood. Erica is the Director of Wealth Management for Vision Point Advisory Group, a hybrid advisory firm

based in Dallas, Texas, that oversees approximately $3 billion in assets under advisement

for both 780 client households and for retirement plans.

What's unique about Erica, though, is how her firm leverages centralized financial planning

and service teams, along with the ticketing workflow system, to systematize the farm-wide planning process to more efficiently

serve its 600 million AUM of private wealth clients.

In this episode, we talk in depth about how Erica's firm uses an internal meeting preparation

team to support their client-facing advisors, both by preparing financial

plans in the firm's planning software and by providing their advisors with a pre-meeting

worksheet with all the information they need to run the meeting. How Erica's firm is able to more

efficiently complete tasks by dividing its client service team by functional specialty, rather than

just assigning client service team members to particular advisors.

And how Erica's firm is using a ticketing system within its CRM with required fields their advisors must fill out to ensure that every task is completed efficiently and correctly.

We'll talk about how Erica's firm divides his client segments, private wealth clients,

e-wealth clients, and foundational

clients based on their investable assets as well as the complexity of their planning needs.

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