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Second in Command: The Chief Behind the Chief

Ep. 411 - How To Manage A New COO and Warning Signs They're Not The Right Fit

Second in Command: The Chief Behind the Chief

Second in Command with Cameron Herold

Entrepreneurship, Business, Management, Careers

4.5 • 1.6K Ratings

🗓️ 19 September 2024

⏱️ 14 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In today's episode of the Second in Command podcast, Cameron explores the critical yet often overlooked phase of employee onboarding.

He argues that the time spent recruiting and interviewing should be matched by an equally intensive onboarding period. By thoroughly immersing new hires in the company's culture, processes, and people, organizations can set them up for success and prevent the overwhelming confusion that comes from being thrown into the deep end.

From meeting key team members and sitting in on various departmental meetings to understanding the company's core values and long-term vision, Cameron outlines a comprehensive 90-day plan.


The episode offers valuable insights into refining the hiring process to avoid common pitfalls and emphasizes the importance of ongoing mentorship and clear communication for sustaining a thriving workplace culture.


If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!



In This Episode You'll Learn:

  • Why spending as much time onboarding as on recruiting can make a significant difference. (0:00)
  • The value of having new hires sit in on various company meetings to observe and take notes. (1:33)
  • The importance of tackling low-effort, high-impact projects first to build trust and confidence within the team. (4:30)
  • Why a strong interview process can eliminate the need for a 90-day evaluation period. (5:44)
  • The difference between mentoring and coaching, and why mentoring might be more beneficial for leaders. (8:06)
  • And much more...


Resources:

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Transcript

Click on a timestamp to play from that location

0:00.0

I'm Cameron Herald, the founder of the Second Command Podcast.

0:03.0

Really quick, before we jump into today's episode,

0:05.0

you need to know about two important ways that we can help you and your company grow.

0:09.0

Number one, check out the COO Alliance.

0:12.0

It's for C.O.

0:13.4

Presidents, BP Ops, or whoever is your company's second in command to the

0:17.2

CEO. The C.O. Alliance is the world's leading community for the

0:21.1

second in command command and it gives

0:22.8

COOs the tools and connections to grow themselves and the company.

0:27.2

Head over to C.O.Aliance.com to learn more about our members and the

0:30.8

results, the program, and our 10X guarantee.

0:34.3

If you qualify for membership, you can set up a complimentary call with our team to discuss if it's

0:38.4

right for you.

0:39.4

I'll tell you about number two in a bit, but first first let's start this week's episode.

0:43.2

Before you decide to start working with them spend as much time as you spent

0:48.6

recruiting and interviewing and hiring them in the on-boarding process.

0:53.0

So if you spend three months recruiting and interviewing

0:56.0

and selecting a person, spend three months onboarding them.

1:00.0

And I'll explain why.

1:02.0

They don't know the business. They don't know the people. They don't know the customers. They don't know all the idiosyncrasies. They don't know the suppliers. They don't know the acronyms. They don't know the way that people work, they don't know your tools and technology,

1:15.4

they don't know your culture, your core values. There's so much that we take for granted that's kind of like the

1:21.0

DNA of our company that if you hire a really smart person and expect them to start the next day,

...

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