Ep. 357 • Why You Need Written Policies & Contracts w/ Erica Six
The Hair Game
Salon Republic
4.6 • 570 Ratings
🗓️ 22 July 2024
⏱️ 39 minutes
🧾️ Download transcript
Summary
Part 2 with @erica6style dives into the realities of being a blonding specialist. Erica shares how she has developed her policies & contracts over the years to decrease no-shows and avoid price shock. She also shares a hair horror story she is currently going through that reinforces the importance of having all the details of a visit covered.
This Week's Topics:
• The Impact of Water Quality on Hair and the Benefits of Distilled Water
• The Issue of Buying Beauty Products on Amazon
• Dealing with Client Behavior
• Hair Horror Story (and Legal Action!)
• Lower Maintenance and Customized Hair Trends
• Overcoming Fear and Taking Risks
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Transcript
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| 0:00.0 | I would say no shows. I do have a policy and a contract. So that has basically been a non-existent at this point. |
| 0:07.6 | Like I have people that are committed. Otherwise, they do pay a penalty for that. |
| 0:12.7 | Hey, friend. This is Don Bradley. |
| 0:14.5 | It's your girl, Robbie Rogers. |
| 0:15.9 | Hey, this is Carly Zanoni, the Blonde Chronicles. |
| 0:18.3 | Hey, Sleigh. Hey, everyone. It's me, Jay Latner, and you're listening to The Hair Game Podcast. |
| 0:27.5 | Hey, everybody, Donovan here, producer of the Hair Game Podcast. |
| 0:31.4 | Our new Salon Republic location in West Hollywood on Santa Monica Boulevard is opening in just a few weeks, |
| 0:36.7 | so book a tour come |
| 0:38.1 | down see it in person and reserve your space also our location in Westwood is opening this |
| 0:44.0 | fall and a second location in Encino as well go to salon and public.com or our link in bio to book |
| 0:51.7 | your tour all right on to our second episode with Erica 6. |
| 0:57.4 | Okay, we're back with Erica. |
| 0:59.8 | If you miss episode one, go back last week to listen to episode one. |
| 1:04.9 | Actually, to see also, because we're always on the YouTube channel, the Herringham podcast, YouTube channel. |
| 1:10.7 | But we're going to get back in |
| 1:12.0 | with Erica right now. So as I said in the beginning of the episode, you have a lot of really |
| 1:16.8 | entertaining videos and educational videos, even if like the, you know, the tidbit or the tip that |
| 1:23.6 | you're giving is just like a little, little tip. It's fun and it's entertaining and |
| 1:29.0 | stuff like that. For example, one of the posts that I saw earlier today was the importance of the |
| 1:35.9 | water that you use in your shampoo bowl. And that is absolutely true. I've heard that from many people, |
| 1:42.4 | but it's very rarely discussed, at least in what I see over the years. |
... |
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