4.2 • 785 Ratings
🗓️ 12 September 2017
⏱️ 76 minutes
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0:00.0 | Hi and welcome back to the How to Decorate Podcast from Ballard Designs. |
0:03.8 | We want to teach you how to decorate your home and unleash your inner decorator. |
0:07.5 | So we'll be interviewing interior designers, stylists, and other talents in the design world, |
0:11.9 | sharing the trials and triumphs of our own homes, and also answering your decorating questions. |
0:16.7 | I'm Caroline. I run the Ballard Designs blog, How to Decorate.com. |
0:20.8 | And I'm Terran Schwartz, and I'm on the product design team. |
0:24.0 | I'm Karen Mooney and I'm at Handup Branding at Ballard. |
0:26.8 | Hi, thanks for joining us. We're so excited to bring you what we're calling our How to Layout a Room episode. |
0:35.0 | Our guest today is Miriam Luthold. I don't know your title, but she basically is in |
0:39.7 | charge of all of, I don't know what you do here, but you're an in-house expert on interior design. |
0:45.7 | Well, I know what you do. I don't know what the title of what you do is. You know what I'm saying? |
0:48.6 | Well, the title doesn't exactly match it, but it's okay because it's all fun anyway. What is your title, though? Customer Experience Manager. Okay, but by trade, you are an interior designer. That is correct. |
0:58.8 | And we have in all of our retail stores, as well as in our customer service center, |
1:04.0 | and online on how to decorate and online on our website, we have our design solutions, |
1:09.1 | which is design services, and you manage all of them. |
1:12.1 | So you train them in the retail stores. |
1:14.3 | You tell, I don't know. |
1:15.7 | What do you do? |
1:16.0 | That's exactly right. |
1:17.0 | I train them in the stores, get them up and ready, and they are ready to partner with |
1:20.7 | everybody that calls in, writes in, visits our stores to help them pull all their plans |
1:26.8 | together and just be a real partner in their |
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