Whether it's the people that we had coming in or just my own maturity and providing more context around situations,

here's what we're doing, here's the landscape, here's the direction we're going,

people started saying, here's what I need to do in order to take more off whoever's

played it was and they're able to be more proactive in that way so as a leader I

feel like I'm constantly stretching that muscle of you know how can I give more information in context whether it's

behind decisions in order to let our people be more autonomous and grow. Welcome to the Second in Command Podcast, produced by the COO Alliance and brought to

you by its founder, Cameron Herald.

In the second in command podcast,

we talked to top COOs who share the insights,

strategies and tactics that made them the chief behind the chief.

And now, here's your host, Cameron Harold.

Ladies and gentlemen,

welcome to the Second and Command Podcast where we unveil the heroes behind successful

organizations. Today we've got a remarkable guest with us, Christine Watts, who's

the head of customer success at a software platform called 90.io. Christina has been the driving force between 90.

I.O.'s incredible growth taking the company from 25 to 120 employees in just three years.

They've also secured two rounds of funding in their

Series A and B rounds propelling them to new heights, allowing them to add some

incredible new employees as well. Their software is being used by EOS

implementers and integrators in 26 countries making a global impact.

And Christine's expertise extends to knowing when to say no to clients whose software feature

requests don't align with the company's vision, or Colby profile is a fact finder 8643

...