Ep. 233 • The Tough Stuff: Refunds, Cancellations, & Letting Clients Go w/ @cassandraplatinum

The Hair Game

Salon Republic

Business, Arts, Fashion & Beauty

4.6 • 570 Ratings

🗓️ 21 February 2022

⏱️ 69 minutes

🔗️ Recording | iTunes | RSS

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Summary

Colorist, Coach, Consultant.... @cassandraplatinum also recently completed a build out of her own salon and beauty boutique @emeraldroombeauty! She describes the different types of mindset therapies she became certified in and how they can help a stylist become more successful. We also dig into the tough stuff: refunds, cancellations, & letting clients go.

This Week's Topics:

• Her training as business & mindset coach

• Timeline therapy and how it can help reverse negative emotions

• hypnotherapy and how it can assist in your goals

• When to give a refund and how to avoid them

• When to fire a client

• Cancellation policies

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Transcript

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0:00.0	I always have these conversations with the caveat, like, yes, we are in the service industry.
0:04.4	Yes, we have to put our customer service as a big part of what we do.
0:08.4	We do not have to be dormads either.
0:12.5	Hey, guys, my name's Charlie Gray.
0:14.4	I'm Alison Alhammed.
0:15.3	Hi, I'm Erica Keelan.
0:16.5	It's Kia Artistically Neil.
0:17.9	I'm Kimberly Taye Hare, and you're listening to the Hair Game podcast.
0:23.3	Hey, listener, I'm Eric Taylor. In the news, COVID cases are dropping precipitously just about
0:29.3	everywhere. Hospitalizations are down and all of that is very, very good news. Of course,
0:33.9	everybody knew this was going to happen. Government imposed restrictions, the burden of which fall typically on private businesses are going away in many places that have had them.
0:45.3	Notably, sorry, in the lockdown havens of places like New York State and California.
0:51.3	Even San Francisco is ending its mask mandate. New York State is
0:57.5	dropping its mask and vaccine mandates. And Washington, D.C. is dropping its mask and vaccine
1:04.4	mandates. Washington, D.C. is dropping it on March 1st. Of course, local governments can enact more
1:10.7	stringent regulations than states.
1:12.6	We here in LA County are all too familiar with that. And so, of course, in LA County and also Santa Clara County within California,
1:21.6	everyone must still wear masks inside. And the vaccine mandate in LA City, not to be confused with LA County, but LA
1:29.9	City has a vaccine mandate. That remains. Barbara Ferrer, public health director for L.A. County,
1:36.9	maybe the most disliked official in California, initially said L.A. County residents would have to
1:43.9	likely wait through April before
1:46.8	she'd lift the mask mandate. But then late last week changed that to March 16th, likely because
	...

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