Ep. 224 - New from John Deere: Understanding Operations Center™ PRO Service
Agriculture Technology Podcast
RDO Equipment Co.
4.4 • 49 Ratings
🗓️ 20 October 2025
⏱️ 24 minutes
🧾️ Download transcript
Summary
Learn how John Deere’s new Operations Center PRO Service gives equipment owners more control over diagnostics, maintenance and uptime. In this episode of the Agriculture Technology Podcast, host Tony Kramer talks with RDO Equipment Co. experts Larry H. and Jeff W. about how PRO Service replaces Customer Service Advisor to make diagnostics, manuals and software updates more accessible through the John Deere Operations Center.
Larry and Jeff explain:
🔹 What Operations Center PRO Service is and how it works
🔹 How to set up an Operations Center account and add machines
🔹 The different PRO Service license options available
🔹 How customers can use the tool for diagnostics, controller programming and maintenance planning
🔹 How PRO Service helps reduce downtime and improve productivity year-round
Whether you’re running a few machines or managing a large fleet, Operations Center PRO Service helps you stay connected, informed and ready to get the job done.
👉 Learn more or connect with your local RDO Equipment Co.https://www.rdoequipment.com
Transcript
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| 0:00.0 | Hi, I'm Tony Kramer, your host of the Agriculture Technology podcast, and I'm sitting down with |
| 0:06.7 | agriculture technology and equipment experts to help you enhance your operation for today, |
| 0:12.7 | tomorrow, and into the future. In this episode, I talk with Larry and Jeff about Operation |
| 0:19.5 | Center Pro Service. |
| 0:22.9 | With that, let's dive into the show. |
| 0:25.4 | Like I said, we are going to be talking about Operation Center Pro Service, a new tool that was |
| 0:32.4 | recently introduced by John Deere. |
| 0:35.0 | But before we talk about that, I want to welcome our two guests back to the show, |
| 0:41.1 | actually. So we were kind of talking about this, or I was reminded, prior to recording here, |
| 0:47.9 | that both of these guests are returned to the show coming off of episodes 12 and 15. |
| 0:56.2 | So we got some OG guests coming back to the show. |
| 1:00.4 | First up, Larry Herman. |
| 1:02.4 | Larry, welcome back to the show. |
| 1:04.8 | Why don't you tell us or remind us who you are, what you do with RDO, |
| 1:09.4 | and kind of how you got to where you are today. |
| 1:11.9 | Appreciate you having us back. My name is Larry Herman, the telematics support manager here at |
| 1:16.2 | RDO equipment, part of our connected support team. Coming up on 10 years with RDO already. |
| 1:20.5 | Back then, I was a telematic support specialist, so working with our customers, helping them |
| 1:25.2 | gain access to operations center at that time, JDLink, |
| 1:28.3 | learning how they can utilize the tools, the data coming off those machines, what they can do with that. |
| 1:32.8 | Today, I'm the manager of that team. |
| 1:34.3 | We've got specialists scattered across the organization to help our customers and our field teams. |
... |
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