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Financial Advisor Success

Ep 224: Crafting A 5-Step Process To Add Value As A "Thinking Partner" for Clients with Amy Mullen

Financial Advisor Success

Michael Kitces

News, Business, Entrepreneurship, Business News

4.8696 Ratings

🗓️ 13 April 2021

⏱️ 89 minutes

🧾️ Download transcript

Summary

Amy Mullen is the President of Money Quotient, a company that has developed tools and training to help advisors have more meaningful conversations with their clients. Money Quotient’s offering is unique in that they not only give advisors the tools to help clients achieve their goals, but they also help clients get clarity around what is most important to them so they can create goals they’re motivated to hit—and so the advisor becomes a partner in achieving those goals.

In this episode, we talk about how Money Quotient helps advisors guide their clients to gain self-awareness around their values and how that realization then helps make financial decisions easier for the client. Amy also shares the system that makes Money Quotient so unique and how this system helps advisors leverage the resulting relationship with their clients to create a fully developed client experience.

For show notes and more visit: https://www.kitces.com/224

Transcript

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0:00.0

Welcome to the Financial Advisor Success Podcast, where you go behind the scenes with

0:07.1

financial planner, speaker, and consultant Michael Kitsis to hear stories of how leading

0:12.4

financial advisors navigated the inevitable challenges that arise on the path to success

0:17.4

and get insight from leading industry consultants about how to break through to the next

0:22.1

level in your advisory business. And now here's your host, Michael Kitsis. Welcome, everyone.

0:28.2

Welcome to the 224th episode of the Financial Advisor Success podcast. My guest on today's podcast is

0:34.7

Amy Mullin. Amy is the president of Money Quotions, a company based in Portland, Oregon that's developed

0:39.6

tools and training to help advisors have better and more meaningful conversations with

0:43.6

their clients.

0:44.9

What's unique about Amy, though, is that her money quotient solutions give advice to the tools

0:48.8

not just to help clients achieve their goals, but to help clients get real clarity around

0:53.9

what's most important to them in their lives in But to help clients get real clarity around what's most important

0:54.7

to them in their lives in order to create the clearly defined goals that they're actually motivated

0:59.7

to work towards, and in the process, help the advisor become a thinking partner who journeys

1:05.3

alongside clients as they ultimately realize those goals. In this episode, we talk in depth about how Amy's firm helps advisors guide their clients to

1:14.7

gain that self-awareness around their values and what's important to them.

1:18.0

Why, with that understanding, it becomes easier for clients to make financial decisions that

1:21.7

will move them closer to the vision they've created of a fulfilled life.

1:24.8

And the reason that, in contrast to current behavioral finance

1:28.3

framework, Amy posits that people are perfectly capable of making good decisions on their own,

1:33.3

despite their irrational biases, as long as they have a process to help them understand the

1:38.3

possibilities available to them and properly weigh the pros and cons of the financial

...

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