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Financial Advisor Success

Ep 208: Offering In-House Tax Preparation To Supplement Revenue And Enhance Client Retention with Debbie Freeman

Financial Advisor Success

Michael Kitces

News, Business, Entrepreneurship, Business News

4.8 • 696 Ratings

🗓️ 22 December 2020

⏱️ 112 minutes

🧾️ Download transcript

Summary

Debbie Freeman is a partner with Peak Financial Advisors, an independent RIA out of Denver, Colorado that oversees $175 million of assets under management for 105 families. Peak Financial is unique in that they not only do tax planning, but also in-house tax preparation as a value-add service for their clients.

Listen in as Debbie explains why her firm views tax preparation as an essential component to service and retain their client base, as well as how they actually manage operating a tax preparation business within their firm. You’ll learn how maternity leave gave her and her firm a newfound appreciation for each other—eventually leading her to become an owner—and how a personal tragedy changed how she views not only life, but her career as well.

For show notes and more visit: https://www.kitces.com/208

Transcript

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0:00.0

Welcome to the Financial Advisor Success Podcast, where you go behind the scenes with financial planner,

0:08.4

speaker and consultant Michael Kitsis to hear stories of how leading financial advisors

0:13.6

navigated the inevitable challenges that arise on the path to success and get insight from

0:18.9

leading industry consultants about how to break through to the

0:22.0

next level in your advisory business. And now here's your host, Michael Kitsas. Welcome, everyone.

0:29.3

Welcome to the 208th episode, The Financial Advisor Success Podcast. My guest in a podcast is

0:35.5

Debbie Freeman. Debbie is a partner with peak financial advisors,

0:38.9

an in Penn & RIA based in Denver, Colorado that oversees 175 million of assets under management

0:44.2

for 105 client families. What's unique about Debbie, though, is the way her firm does not only

0:49.8

tax planning for their clients, but in-house tax preparation, a service for which they charge separately,

0:55.3

but view as an essential component to both add value to clients and better retain them with the firm.

1:01.0

In this episode, we talk in depth about how Debbie and her firm actually handle operating a tax

1:06.3

preparation business within their wealth management firm. The cumulative amount of staffing hours it takes to

1:11.5

collect an input data, prepare the return, review the return, and file the return. How the

1:16.5

seasonality of tax preparation with April 15th and October 15th deadlines forces the firm to engage

1:21.8

in meeting surges during the off months for their non-tax planning regular review meetings with

1:26.7

clients. Why Peak Financialists

1:29.0

decided to keep its tax preparation in-house and not work externally with other CPAs. And how the

1:34.3

real return on tax preparation for clients may not just be the additional 5% of revenue it generates,

1:39.5

but the additional 5% increase in retention rates it provides for Peek's core advisory business.

1:45.5

We also talk about Debbie's own journey through the financial services industry, how she

1:49.8

started out at a big four accounting firm but quickly realized that she didn't enjoy traditional

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