Ep. 102 Connected Support

Agriculture Technology Podcast

RDO Equipment Co.

Technology

4.2 • 48 Ratings

🗓️ 9 October 2019

⏱️ 14 minutes

🔗️ Recording | iTunes | RSS

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Summary

Protecting your machine investment and maximizing uptime is everyone’s goal. RDO Equipment Co. makes this goal more achievable with our Connected Support packages. Our team monitors your machine’s health alerts to help you protect your investment and keep you up and running. Sometimes it helps to have an extra set of eyes on your side doing one thing and one thing only: watching the health and performance of your machines while they work. Here's how it works: 1. A machine health alert is sent from the machine to the RDO Equipment Co. Machine Health Monitoring Center and the alert will be evaluated. 2. Depending upon the type and severity of the alert, the team member monitoring the alert will reach out to the customer directly or the customer's service team to determine a solution and prevent any potential issues. Audra Hagen Grunhovd chats with host Tony Kramer to discuss the benefits and versatility of Connected Support, as well as success stories from the field. --------------------------------------------------------------------------------------- Learn More: Tune in as we share the latest in agriculture technology by subscribing to our podcast on iTunes, SoundCloud, or anywhere you listen to podcasts. Have a story idea or a precision ag topic we should highlight? Connect with us on social media: Instagram | Facebook | YouTube | Twitter and connect with podcast host, Tony Kramer on Twitter at: (@)RDOTonyK.

Transcript

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0:00.0	Hey, this is Tony Kramer, product specialist with RDO Equipment Company, and you are listening to the Agriculture Technology podcast.
0:09.0	Every day, there are phenomenal advancements being made in the field of agriculture technology.
0:13.5	RDO Equipan Company is a leader in agriculture equipment and precision agriculture technology and is here with industry experts bringing the latest news and information from RDO and John Deere. Thanks for joining us on the Agriculture Technology podcast.
0:26.2	Welcome back to another episode of the podcast. This is episode number 102, and today we are
0:32.5	going to be talking about connected support. Before we dive into the show, please take a moment to subscribe to our
0:38.8	podcast if you haven't already. You can subscribe to the show on the many different
0:43.1	podcasting apps that we're streaming this out to. It's on Apple's podcasting app. We have it on
0:48.4	Stitcher, Overcast, SoundCloud, as well as many others. And while you're out there, please drop us a review.
0:55.3	We would love to hear what you think about the show.
0:58.1	Lastly, make sure to follow RDO equipment company on Facebook, Twitter, Instagram,
1:03.7	and catch all of our latest videos on YouTube.
1:06.4	You can also follow me on Twitter at RDO Tony K.
1:13.9	Now with that, let's get back to the show. I'm really excited to welcome Audra Hagen Grunhoved to the show, who is a connected support specialist.
1:21.3	And actually, some of you may recognize her voice. Audra was actually the voice of our
1:27.0	intro back on the first few episodes.
1:30.3	I don't even remember which numbers they were, but you may recognize this voice. I'm really happy
1:35.5	to get Audra back onto the show from this perspective as a guest talking about connected support.
1:41.9	So thanks for coming to the show today, Audra.
1:48.0	To get started, let's hear a little bit about you and your background and how you got to where you are today.
1:49.4	All right.
1:49.7	Thanks, Tony.
1:50.3	I appreciate the opportunity to talk to everyone about this today.
	...

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