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Financial Advisor Success

Ep 048: Creating Tangible Advisor Marketing Messages For Intangible Financial Planning Services with Gail Graham

Financial Advisor Success

Michael Kitces

News, Business, Entrepreneurship, Business News

4.8696 Ratings

🗓️ 28 November 2017

⏱️ 105 minutes

🧾️ Download transcript

Summary

Today’s guest is the CEO of Graham Strategy, a marketing consulting firm that helps financial advisors craft relevant marketing messages to reach their target clientele. Gail Graham has had a fascinating career spanning a wide range of advisory businesses, and she has held a similar marketing role as she moved from the private wealth division of PNC Bank to Fidelity’s Private Client Group, and later to her position as Chief Marketing Officer for United Capital. The experience she has gained over the years means she truly understands what it takes to successfully market an intangible like financial planning services.

In this episode, we talk in depth about how to more effectively communicate financial planning and its value, as well as why financial advisors need to get clear about who their ideal client is. We also discuss why it’s absolutely essential to focus in order to find the right marketing messages that really resonate and Gail’s process for finding and refining your own value proposition.

For show notes and more visit https://www.kitces.com/48

Transcript

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0:00.0

Welcome to the Financial Advisor Success Podcast, where you go behind the scenes with financial planner,

0:08.4

speaker and consultant Michael Kitsis to hear stories of how leading financial advisors

0:13.6

navigated the inevitable challenges that arise on the path to success and get insight from leading

0:19.2

industry consultants about how to break through to the

0:22.0

next level in your advisory business. And now here's your host, Michael Kitsis. Welcome, everyone.

0:28.9

Welcome to the 48th episode of the Financial Advisor Success Podcast. My guest on today's podcast is

0:34.4

Gail Graham. Gail runs an eponymous marketing consulting firm called

0:37.9

Graham Strategy that works with both advisory firms and B2B vendors serving financial advisors

0:42.8

on how to more effectively craft relevant marketing messages to reach their target clientele.

0:47.8

What's fascinating about Gail, though, is that she's had a similar marketing role in a wide

0:51.7

range of advisory businesses, from the private wealth

0:54.3

division of PNC Bank to Fidelity's private client group and later as chief marketing officer for

0:59.2

the mega RIA United Capital. And through the journey, Gail has gained some very incredible

1:04.3

insights about what it really takes to effectively market an intangible like financial planning

1:09.6

services. In this episode, we talk in depth about

1:12.8

how to more effectively communicate financial planning and its value from the importance of using

1:17.6

plain language that people understand. So instead of saying, I'm a fiduciary, simply say,

1:22.4

here's how it works. I'm personally liable if I give bad advice. To the benefits of converting

1:27.3

your value proposition

1:28.1

to a physical proposal sheet and bringing a sample financial plan to every prospect meeting,

1:33.1

because it literally makes the advice value proposition more physically tangible. So the benefits of

1:38.7

including proof points that actually validate your value proposition to prospective clients,

...

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