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Financial Advisor Success

Ep 046: Training Financial Advisor Empathy And Communication Skills Through The CeFT Designation with Susan Bradley

Financial Advisor Success

Michael Kitces

News, Business, Entrepreneurship, Business News

4.8696 Ratings

🗓️ 14 November 2017

⏱️ 103 minutes

🧾️ Download transcript

Summary

Today’s guest, Susan Bradley, is the founder of Sudden Money Institute, which trains financial advisors to work with clients who experience an abrupt increase in their finances. These so-called “sudden money transitions” can come from a personal injury settlement, an inheritance, a divorce settlement, or any other swift influx of money, and they require a unique skill set from advisors.

That’s why Sudden Money Institute trains advisors through a designation program called The CeFT (Certified Financial Transitionist). In this episode, we talk in depth about why advisors need to understand how to help clients through sudden money transitions, the requirements and benefits of earning a CeFT, how Sudden Money Institute facilitates productive conversations with clients, and more.

For show notes and more visit https://www.kitces.com/46

Transcript

Click on a timestamp to play from that location

0:00.0

Welcome to the Financial Advisor Success Podcast, where you go behind the scenes with

0:07.1

financial planner, speaker, and consultant Michael Kitsis to hear stories of how leading

0:12.5

financial advisors navigated the inevitable challenges that arise on the path to success

0:17.5

and get insight from leading industry consultants about how to break through to the

0:22.0

next level in your advisory business. And now here's your host, Michael Kitsis. Welcome, everyone.

0:29.1

Welcome to the 46th episode of the Financial Advisor Success podcast. My guest on today's podcast is

0:34.7

Susan Bradley. Susan is the founder of the Sudden Money Institute,

0:38.3

which trains financial advisors and how to improve their empathy and communication skills

0:42.2

when working with clients who experience so-called sudden money transitions, whether from a

0:47.4

business liquidity event, a personal injury settlement, an inheritance, or the settlement

0:51.3

from a proceeds of a divorce. Because as Susan puts it, when life

0:55.4

changes, money changes. And when the money changes, life changes. Which means advisors, we need to

1:02.1

understand how to help clients through those transitions, which is why Sun Money Institute trains

1:07.0

through a designation program called the CEFT, which is short for certified financial

1:11.4

transitionist. In this episode, we talk in depth about what it really means to help clients

1:15.8

through these kinds of financial transitions. Why it requires a unique skill set to help them

1:19.9

through what is not only a big financial change, but typically a major life transition that

1:24.6

accompanies it. The purpose, method, and outcome framework that Sudden Money

1:28.6

Institute uses to facilitate these productive conversations with clients, why it's ineffective

1:33.7

to help people in transition plan for their goals because they usually don't even know what's

1:38.7

possible after a major life transition. And why it's important to give clients a decision-free

1:43.6

zone after a major

...

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