All right, Thrive Nation, this just in. Nothing will happen unless you follow up with your people.

James, you happen to work here in the ticket sales department, you do a fine job, and why would people not buy a ticket to our conferences even though they've

requested a ticket unless you followed up? If I don't follow up then we don't

talk you know not everyone answers the phone on the If I don't follow up, then we don't talk.

You know, not everyone answers the phone on the first call.

And most people want to ask, you know, what hotels can I stay at?

How much does it cost?

How long is it going to be?

Can I bring food what are

what are other other other common questions people ask what time does it start are

there any meat ingreats and even though you know we could we could put that on a flyer

put that on a website put that on a print piece even though we could put that on a flyer, put that on a website, put it on a print piece,

even when we have all of that on the website, people still ask the same questions.

Right. Because you have to follow up to close the loop.

Okay, let's do another example. Every day I carry around this

clipboard with me at all times. You do. And on the clipboard I write down all the items

that other people who work for me are supposed to do.

That's right.

And what do I spend my day doing?

Following up on who did what?

So I call them and I say what?

Hey, did you get your action items done?

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