Summary
As millions of people are paying even more for their gas and electricity, Charmaine Cozier, listeners and experts discuss why prices are set to increase further, the pressure it’s putting on household budgets and what options might be available to help cushion the financial impact.
We hear from callers Catherine, Peter, Janet & Mary about their experiences and worries regarding a significant increase in their energy bills.
And experts Abby Jitendra, Principle Policy Manager on Energy for Citizens Advice and Vanessa Clark, Partner at Baringa, a management consultancy that works with the energy industry, join the programme to offer advice.
You can access more information on the Citizen's Advice website https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue
Producer Smita Patel Editor Emma Rippon
Transcript
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| 0:00.0 | On a winter's night in 1974, a crime took place that would obsess the nation. |
| 0:07.0 | It was an extraordinary news story. |
| 0:09.0 | The story of an aristocrat, Lord Lucan, who's said to have killed the family Nanny, |
| 0:14.0 | mistaking her for his wife, then somehow just disappeared. |
| 0:18.0 | One of the great mysteries in English criminal history. We're still looking for |
| 0:21.7 | Loken. It's honestly one of the most powerful stories of my lifetime. I'm Alex Fondonzlement. This is |
| 0:27.8 | the Lukan Obsession. Listen on BBC Sounds. BBC Sounds, music, radio, podcasts. Welcome to the download of Moneybox Live, the program about your money. |
| 0:41.2 | Around 2 million customers have lost their energy supplier as gas prices have hit record highs |
| 0:47.0 | and a number of companies have stopped trading. |
| 0:49.6 | It has left many customers worried about how they can afford to pay their bills. |
| 0:53.6 | Many are confused and concerned |
| 0:55.4 | over what will happen to the credit they've built up with companies that are no longer trading. |
| 1:00.4 | In this episode, we're looking at what has happened, what your rights are and what financial |
| 1:05.1 | help there is if the new higher prices are causing you problems. But let's begin with one of the issues which has got really the biggest response from |
| 1:13.1 | Moneybox listeners, and that is the rising gas prices themselves and the problems that |
| 1:18.3 | that is causing. |
| 1:19.9 | And let's go straight to David, who joins us on the line. |
| 1:22.6 | David, thanks for taking time out of your day. |
| 1:25.0 | I understand you've got an enormous surprise in the post from your energy supplier only yesterday. |
| 1:31.4 | So let's begin by you telling me what that surprise was. |
| 1:35.3 | Hi, yes. |
| 1:36.2 | So I was originally paying £18 a month from my gas electricity. |
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