Summary
As temperatures drop and energy prices rise we're talking about bills, energy providers and switching on Wednesday's Money Box Live.
What are your rights if your energy supplier stops trading? What happens about credits you’ve built up or money you owe? Do you have a say about the new tariff you’re moved to and is financial support available if you’re worried about paying your bills?
We’d love to hear your energy stories, questions and views so e-mail [email protected] now. Please include a phone number if you’d like to chat to presenter Adam Shaw and guests on Wednesday.
Presenter: Adam Shaw Producer: Diane Richardson Editor: Emma Rippon
Transcript
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| 0:00.0 | On a winter's night in 1974, a crime took place that would obsess the nation. |
| 0:07.0 | It was an extraordinary news story. |
| 0:09.0 | The story of an aristocrat, Lord Lucan, who's said to have killed the family Nanny, |
| 0:14.0 | mistaking her for his wife, then somehow just disappeared. |
| 0:18.0 | One of the great mysteries in English criminal history. We're still looking for |
| 0:21.7 | Loken. It's honestly one of the most powerful stories of my lifetime. I'm Alex Fondonzlement. This is |
| 0:27.8 | the Lukan Obsession. Listen on BBC Sounds. BBC Sounds, music, radio, podcasts. Welcome to the download of Moneybox Live, the program about your money. |
| 0:41.2 | Around 2 million customers have lost their energy supplier as gas prices have hit record highs |
| 0:47.0 | and a number of companies have stopped trading. |
| 0:49.6 | It has left many customers worried about how they can afford to pay their bills. |
| 0:53.6 | Many are confused and concerned |
| 0:55.4 | over what will happen to the credit they've built up with companies that are no longer trading. |
| 1:00.4 | In this episode, we're looking at what has happened, what your rights are and what financial |
| 1:05.1 | help there is if the new higher prices are causing you problems. But let's begin with one of the issues which has got really the biggest response from |
| 1:13.1 | Moneybox listeners, and that is the rising gas prices themselves and the problems that |
| 1:18.3 | that is causing. |
| 1:19.9 | And let's go straight to David, who joins us on the line. |
| 1:22.6 | David, thanks for taking time out of your day. |
| 1:25.0 | I understand you've got an enormous surprise in the post from your energy supplier only yesterday. |
| 1:31.4 | So let's begin by you telling me what that surprise was. |
| 1:35.3 | Hi, yes. |
| 1:36.2 | So I was originally paying £18 a month from my gas electricity. |
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