You are about to listen to a BBC podcast and I'd like to tell you a bit about what goes into making one.

I'm Sadata Sese, an assistant commissioner of podcasts for BBC Sounds.

I pull a lot of levers to support a diverse range of podcasts on all sorts of subjects,

relationships, identity, comedy, even one that mixes poetry, music and inner city life.

So one day I'll be helping host develop their ideas, the next fact-checking, a feature,

and the next looking at how a podcast connects with its audience, and maybe that's you.

So if you like this podcast, check out some others on BBC Sounds.

BBC Sounds, music, radio podcasts.

Hello, welcome to this Moneybox podcast, the child benefit trap that's catching parents unawares as wages rise, but the income threshold where the trap snaps shut hasn't changed for a decade.

And we hear one listener's difficult experiences trying to sort out the financial affairs

of her terminally ill father. But first, complaints to the Energy Ombudsman reached a record

high last year, topping 100,000. That's more than 50% higher in just two years.

The figures were given exclusively to Moneybox by the ombudsman, and reporter Dan Whitworth

has been looking at the detail, Dan.

Well, these figures perhaps should come as no surprise, Paul, were in the middle of a cost-of-living crisis,

and of course, in the last 18 months, we've seen dozens of suppliers go bust

with record high energy bills. But the number of complaints is still quite something. Last year,

there were more than 105,000 complaints to the energy ombudsman at 53% from just two years

before when there were fewer than 70,000. And what are the complaints about?

Four main topics.

Customer service, switching accounts, which has forcibly happened to millions of people

when all those suppliers went bust and meters and smart meters.

...