This is a Thinking Aloud Podcast from the BBC and for more details in our terms of use and much,

much more about thinking aloud. Go to our website at BBC.co.uk. UK. dot-K. No, actually, well to tell you the truth, we were thinking about, um, about Lanserotti this year,

you know, it's in the Canary Islands and it's, uh, it's's pretty warm in January it seems to be in the

temperature charts for some matter there's always always a little bit of a wind

what sorry I missed that oh yeah no no that's my volcanic ash. Yeah, yeah, it's everywhere you look.

Somebody said it was a bit like holiday in a cold shed.

How about you? Are you you got time off over Christmas? Three days?

Well, yeah yeah.

Perhaps you don't even want any time off. I mean I was only really the other day that

hairdressers are among the happiest of all workers in the whole of the whole of the

country. I suppose it's because they get to chat to you know to quite a few

interesting people.

No, we're going to be flying directly from Gatwick.

I mean, so it's, you know, it's a longer trip getting out there, but the wife, she won't,

she just simply won't go to Stanston.

Well, it was only after reading a new research paper that I realized quite how much I have been patronizing my hairdresser

by somehow assuming that the greatest part of her job involved

empathizing with her customers, you know commiserating with their predicament,

laughing at their jokes, commending their choice of airport. In other words I've been paying rather too much attention to my hairdress's social skills and not enough to her scissor skills. But now let me bring in the author of that research article. It's an article which was published in the

journal Work, Employment and Society. And she's Helen Holmes, a research fellow at the University

of Manchester. Now Helen, it should have been sitting here next to me in the studio but a train malfunction.

Is that the jargon? I think that's the jargon as it means that she'd had to race across the country

...