E361 | Tips for De-Escalating a Heated Conflict

The Art Of Coaching

Brett Bartholomew

Health & Fitness, Business, Education

5 • 642 Ratings

🗓️ 20 January 2025

⏱️ 31 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

We’ve all been there, and watched it happen from afar. Something happens, and the temperature starts to rise. Tempers flare, and the situation becomes heated. These moments can reveal sides of us we’re not particularly proud of. How should we respond when life gets tense and others lack empathy or communicate in passive-aggressive ways? What actions can we take to navigate these difficult interactions without making things worse? To move forward, we must find a way to counter our adrenaline, exude control, and convey compassion. Avoidance is never the answer. The only way out is through. In today’s practical, real-world episode, Brett discusses: The #1 thing people ultimately want in conflict Conflict archetypes and the importance of knowing which one you are How and when to make concessions without “losing” or admitting fault Why taking a pause or a deep breath isn’t the most practical advice BONUS: A crash course in how to NOT piss people off Want to host your own AOC Inservice? As a leader, you’ve likely thought, “There’s got to be a better way to handle this.” That’s where we come in. We’ve helped organizations like Apple, Microsoft, NFL and MLS teams, and even the Canadian Special Forces tackle tough topics like managing culture and navigating messy internal dynamics. Each inservice is tailored to the unique needs of your team. This isn’t a cookie-cutter, feel-good workshop. We deliver actionable tools to manage emotions, de-escalate tension, rebuild culture, and communicate more effectively - tools you can apply NOW. Email us at [email protected] to learn more, and visit artofcoaching.com to see how we can help. Come spend two days with us at AOC HQ! This year, we’re thrilled to open our doors in Phoenix, AZ, for an exclusive two-day retreat tailored entirely to you! With a personalized curriculum, access to our gym and pool, private suites, and the camaraderie of like-minded individuals, you’ll leave with clarity, focus, and renewed energy to crush your goals. Don’t let this opportunity pass you by! Email us at [email protected] to learn more and secure your spot today. Improv Only Workshop Work in a high-stakes environment that demands constant focus? If you or your team need to disconnect and have fun—while building skills like problem-solving, active listening, and creative thinking—this workshop is for you! Top companies like Google and professional sports teams have hired US to run these workshops, using games inspired by Whose Line Is It Anyway? tailored to meet specific professional goals. They’ve seen tremendous value, and we’re confident you will too. Interested? Email [email protected] with "Improv Only Workshop" in the subject line for more details! Related Episodes: E310 | A Key Strategy For Avoiding Misunderstandings E294 | Why Do I Freeze Up? How To Handle Stressful Situations Like A Pro Follow Us: Website: ArtofCoaching.com Instagram: @coach_brettb X: @coach_brettb

Transcript

Click on a timestamp to play from that location

0:00.0	If you're somebody that's a leader, you should never want to miss an opportunity to gain
0:15.6	more perspective and refine your approaches to navigating conflict.
0:19.8	We've all been in situations where we feel like there's got to be a better way to handle
0:23.9	this. This is exactly why we help organizations of all kinds with conflict resolution via the
0:30.0	end services we do.
0:31.8	Whether you want to work on your organization or team's culture, whether you have internal
0:36.0	team dynamics where people aren't getting along, or you just need to work on training
0:40.2	your staff to be better at dealing with leadership situations under fire. Our training and end services give you and your staff the tools that you need to manage
0:48.7	your emotions, de-escalate tension, refine and rebuild your culture, and communicate more
0:55.0	effectively.
0:56.2	We are not raw raw people, we do not believe in cookie cutter solutions.
1:00.7	Every one of our end services, which we've done with teams in the NFL, Major League Soccer,
1:05.4	companies like Apple and Microsoft, the Canadian Special Forces, every in-services tailored
1:11.3	to your unique challenges.
1:13.8	And everything is focused on real-world application.
1:17.4	There's no abstract theories.
1:20.1	Strategies you and your team can put into practice immediately.
1:23.4	So if you, your organization, your team,
1:25.0	whatever word you want to use,
1:27.0	wants to improve how they handle conflict,
1:29.0	how they navigate cultural issues,
1:31.0	and ultimately just wants to quit wasting time
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Brett Bartholomew, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Brett Bartholomew and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.