Dutch - Building the First Fully Digital TeleHealth Veterinary Brand
The Story of a Brand
Ramon Vela
5 • 145 Ratings
🗓️ 20 September 2021
⏱️ 35 minutes
🧾️ Download transcript
Summary
**This episode is brought to you by MuteSix, Gorgias, and Attentive**
To put out a product that consumers will use in their everyday lives - that's been the dream of Joe Spector, Founder and CEO of Dutch, the first and so far the only fully digital telehealth veterinary brand.
Joe came to the U.S. with his family when he was 10 years old. He saw entrepreneurship as his calling while studying at business school. So, he spent his time on various startups and even worked as a banker. According to him, the immigrant mentality of being curious and observant played out for him.
The ability to build from nothing has given him freedom as well as confidence. Joe advises people to spend time building the network and observing the industry. He has applied his experience from days at Hims & Hers for building Dutch.
He talks about:
* Gratefulness
* Overview of the company
* His background
* Advice for others
* Being self-aware
* Money and confidence
Join Ramon Vela and Joe Spector as they break down the inside story on The Story of a Brand.
For more on Dutch, visit: https://www.dutch.com/
Subscribe and Listen to the podcast on all major apps. Listeners can also search for The Story of a Brand. Click here to listen on Apple Podcast or Spotify.
*
This episode was brought to you by MuteSix.
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*
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Transcript
Click on a timestamp to play from that location
| 0:00.0 | Recorded at Mute Six Studios. |
| 0:07.9 | This is not your average entrepreneur or e-commerce podcast. |
| 0:11.7 | And he's not your average host. |
| 0:14.0 | This is the story of a brand with your host, Ramon Vela. |
| 0:21.6 | And as hymns became successful, what I realized for myself is that I love being in the early |
| 0:30.7 | stages of a business because that's when the kind of, I think, like, the true creation |
| 0:37.4 | happens. |
| 0:39.1 | And it's been my dream to put out a product that consumers will use in their everyday lives. |
| 0:47.2 | And, you know, as I was sitting there with him entering the public markets, the aha moment for me was a personal |
| 0:57.6 | experience with having an anxious dog and realizing that all this innovation that's happened |
| 1:05.7 | on the human telemedicine side has completely almost bypassed the veterinary world. |
| 1:14.0 | And given my experience at Hymns, given my hunger to be doing something early, |
| 1:21.9 | I felt like I couldn't have been in a better position to launch this business, to basically |
| 1:29.3 | take a lot of the learnings from hymns and apply it here at Dutch. |
| 1:38.3 | Hey, did you know that loyal customers are nine times more likely to convert compared to a first |
| 1:43.9 | time shopper? |
| 1:45.1 | That's why exceptional customer service is so important for your intention and growth, |
| 1:50.0 | and I recommend using Gorgeous. Gorgeous combines all communication channels, including email, |
| 1:56.1 | SMS, social media, live chat, and phone into one platform and gives you an organized view of all your |
| 2:02.9 | tickets. This saves your support team hours per day and makes managing customer orders a breeze. Go to |
| 2:09.8 | Gorgeous.com to book a demo and mention the story of a brand podcast for two months free. Again, |
| 2:16.1 | go to Gorgeous.com to book a demo and mention the story of a brand and you get two months free. Again, go to gorgias.com to book a demo and mention the story of a brand, |
... |
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