Dutch - Access High-Quality Pet Care on Your Terms
The Story of a Brand
Ramon Vela
5 • 145 Ratings
🗓️ 20 September 2021
⏱️ 36 minutes
🧾️ Download transcript
Summary
**This episode is brought to you by MuteSix, Gorgias, and Attentive**
“Little things can go a long way,” Joe Spector, Founder and CEO of Dutch, in the second half. He understands that how his kids are growing up is different than him, but he wants them to help others too. Joe says the pandemic has forced a change in health care. But he says change can be challenging as well as scary.
For Dutch, pets are an integral part of the family, so the brand is trying to create a convenient way for all pets to access a vet. They focus on dogs and cats with anxiety and allergies. The company is working to offer more solutions while continuing to expand in the U.S.
He talks about:
* How life experiences affect your parenting style
* Covid and changes
* Consumer Feedback
* Focus areas
* When they launched
* How anxiety manifest itself
* What's next
* Where are they available
* International telemedicine players
Join Ramon Vela and Joe Spector as they break down the inside story on The Story of a Brand.
For more on Dutch, visit: https://www.dutch.com/
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This episode was brought to you by MuteSix.
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Transcript
Click on a timestamp to play from that location
| 0:00.0 | Recorded at Mute 6 Studios. |
| 0:07.8 | This is not your average entrepreneur or e-commerce podcast. |
| 0:11.6 | And he's not your average host. |
| 0:14.0 | This is the story of a brand with your host, Ramon Vela. |
| 0:20.6 | Anyone with a dog or cat can use Dutch and the two areas we're focused on are anxiety and allergies. |
| 0:31.6 | And when we talk to the consumer, we're not saying that your dog have anxiety. It's more around the symptoms. |
| 0:40.3 | So that's like barking, urination in a weird location. Like I said, a lot of times the pep parent is |
| 0:51.2 | certainly aware that something is wrong with their animal. |
| 0:55.0 | And they would have seen this and taken them to a vet. |
| 1:00.0 | But now, rather than having to wait several weeks to get that appointment, |
| 1:04.0 | they can instantly interact with a locally licensed veterinarian around that issue and see if there's a solved. |
| 1:12.7 | And then the other category we work on is allergies, which is a really big category. |
| 1:17.3 | And it's things like skin allergy, food allergy, flea, itch, tick, lime. |
| 1:25.5 | Again, that's another area where you could certainly wait to come in. Your problem |
| 1:32.9 | might potentially get worse with time, or you can go to Dutch and see if there's a way to deal |
| 1:39.7 | with an issue through telemedicine. |
| 1:47.0 | Hey, did you know that loyal customers are nine times more likely to convert compared to a |
| 1:52.4 | first-time shopper? |
| 1:53.8 | That's why exceptional customer service is so important for your intention and growth. |
| 1:58.6 | And I recommend using Gorgeous. Gorgeous combines all communication |
| 2:03.3 | channels including email, SMS, social media, live chat, and phone into one platform |
| 2:08.7 | and gives you an organized view of all your tickets. This saves your support team hours per day |
... |
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