Dr. Peter Yesawich on Elevating Healthcare with Hospitality EP 476

Passion Struck with John R. Miles

John R. Miles

Mental Health, Alternative Health, Education, Self-improvement, Health & Fitness

4.7 • 779 Ratings

🗓️ 4 July 2024

⏱️ 59 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In this episode of Passion Struck, host Jon R. Miles interviews Dr. Peter Yesawich, Chairman of Hospital Healthcare Partners and Vice Chairman Emeritus of MMGY Global. Dr. Yesawich and Stowe Shoemaker co-authored the book "Hospitable Healthcare," which explores applying hospitality principles to healthcare to enhance the patient experience.Dr. Yesawich introduces the PAEER model (Prepare, Anticipate, Engage, Evaluate, Reward) as a framework for improving patient satisfaction and overall healthcare experience. The model emphasizes the importance of understanding patient preferences, providing personalized care, and implementing loyalty programs to enhance patient engagement.Order a copy of my book, "Passion Struck: Twelve Powerful Principles to Unlock Your Purpose and Ignite Your Most Intentional Life," today! Recognized as a 2024 must-read by the Next Big Idea Club, the book has won the Business Minds Best Book Award, the Eric Hoffer Award, the International Book Awards for Best Non-Fiction, the 2024 Reader’s Choice Contest by Connections eMagazine, and the Non-Fiction Book Awards Gold Medal. Don't miss out on the opportunity to transform your life with these powerful principles!Full show notes and resources can be found here: https://passionstruck.com/dr-peter-yesawich-on-healthcare-with-hospitality/In this episode, you will learn:

The importance of customer relationship management in healthcare
The PAEER model: Prepare, Anticipate, Engage, Evaluate, Reward
Examples of how healthcare providers can improve patient experience using hospitality principles
The concept of serving patients instead of just treating them
Implementing loyalty programs and incentives for patients
Franchising opportunities in healthcare
Using data and technology to enhance patient care and experience
Addressing the hospitality deficit in healthcare

All things Dr. Peter Yesawich: https://www.yesawichholding.com/our-teamSponsorsBrought to you by Clariton, fast and powerful relief is just a quick trip away. Ask for Claritin-D at your local pharmacy counter. You don’t even need a prescription! Go to “CLARITIN DOT COM” right now for a discount so you can Live Claritin Clear.--► For information about advertisers and promo codes, go to:https://passionstruck.com/deals/Catch More of Passion Struck

Like this show? Please leave us a review here-- even one sentence helps! Consider including your Twitter or Instagram handle so we can thank you personally!

Connect with John

Pre-Order The Mattering Effect: https://matteringeffect.com/
Book John to Speak: https://johnrmiles.com/speaking/
Keynotes, books, podcast, and resources: https://linktr.ee/John_R_Miles
Children’s Book — You Matter, Luma: https://youmatterluma.com/
Substack: https://www.theignitedlife.net/

Support the Movement: https://startmattering.com/. Every human deserves to feel seen, valued, and like they matter. Wear it. Live it. Show it.

Disclaimer

The Passion Struck podcast is for educational and entertainment purposes only. The views and opinions expressed do not necessarily reflect those of Passion Struck or its affiliates. This podcast is not a substitute for professional medical or psychological advice.

Transcript

Click on a timestamp to play from that location

0:00.0	Coming up next on Passion Struck.
0:02.2	In the marketing world, there's a tremendous amount of focus over the last 25, 30 years
0:07.8	in customer relationship management.
0:09.7	Generally that doesn't exist in health care.
0:11.7	It certainly doesn't exist in most of those
0:13.7	individual practices because the records are primary clinical. But things like, well here
0:19.1	comes John and we know that John has already told us that he can't have an appointment with us on Tuesdays and Wednesdays,
0:26.1	okay, because he has other obligations at work where. Well, we don't need to ask him that question
0:30.8	every time he calls for an appointment. We should know that. There should be in the system that says him that
0:34.0	should be in the system that says John doesn't want Tuesdays and Wednesdays or it would be time of day
0:39.0	or we know that John needs some assistance with transportation
0:42.0	or we know all those kinds of things we should know those things and as it turns out all of that information is generally
0:48.4	Exchanged in some fashion between the patient and the provider, it's just not captured.
0:54.0	Welcome to Passion Struck.
0:55.4	Hi, I'm your host John R Miles and on the show we decipher the secrets, tips, and guidance
1:01.3	of the world's most inspiring people and turned their wisdom into
1:05.1	practical advice for you and those around you. Our mission is to help you unlock the power
1:11.1	of intentionality so that you can become the best version of yourself.
1:15.6	If you're new to the show, I offer advice and answer listener questions on Fridays.
1:20.8	We have long-form interviews the rest of the week with guests ranging from astronauts to
1:25.9	authors, CEOs, creators, innovators, scientists, military leaders, visionaries, and athletes.
1:33.2	Now, let's go out there and become Passion Struck.
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from John R. Miles, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of John R. Miles and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.