Welcome to the Megan Kelly Show, your home for open, honest, and provocative conversations.

Hey everyone, I'm Megan Kelly. Welcome to the Megan Kelly Show. We begin today with air travel and automation annoyance.

One family's story. Perhaps you decided to travel this summer after two summers of COVID restrictions that made it seem more troubled than it was worth.

Our families right there with you with our kids now eight, 11 and 12 this summer seem like the perfect time to take them on their first big trip overseas.

After comparing air fairs and schedules, we decided to fly air France to Italy and despite all sorts of airline troubles and the news from a pilot shortage to high gas prices to a passenger surge, we got to Florence with virtually no problems.

Had a great time. Kids got some culture, amazing food, educational sites, and we got to experience the joy of the Italian people, towns, and seaside so far that in a thousand.

Then came the trip home. I will spare you the details of air France's disorganization, lack of communication, long delays, and so on.

The good news is we landed safely at JFK and were grateful for our safer turn. By the way, the air friends airport and airplane staff were all lovely.

Then we went to baggage claim. For the first time, we had traveled with five bags. Normally we do three. One for me, one for Doug, and one for the kids, but they're getting older and so we got them each their own little roller bag so they could pack their own things and be responsible for their own stuff.

Seem like a good idea at the time. Thus we checked five bags at JFK that Saturday evening. We waited at the baggage carousel.

You know that feeling when the bags finally start pouring out of the feeder down under the conveyor belt anticipation, trepidation, some pressure to get a good spot on the receiving line, testing your reflexes in order to ensure that you can get in and get out when your treasure rolls by.

We waited patiently as time and our bags we hoped would pass and bit by bit our discouragement swelled. We waited and we waited and can I tell you not a single one of our five bags appeared not one.

I mean, you have to hand it to air France. It's not like they failed on one tiny kids roller all five bags, narrate trace. We obsequiously approached the baggage claim agent that we kill him with kindness. It will surely improve our chances of recovery, right?

He was a nice enough guy, but it turns out he did not work for air France. He worked for JFK baggage services. He told us we needed a fill out a claim for each bag and that JFK would deliver them to us once they arrive.

Good news. The team there told us it looks like your bags are on air France eight. That's the very next flight. They'll be here in three hours. Great. Few.

What's more JFK baggage services said that they would deliver the bags right to our home once they arrived. You will really? That's awesome. Thank you so much.

We left the airport feeling confident we would be reunited with the bags shortly JFK baggage told us exactly that. I mean, why wouldn't we be confident? All in all, a great trip and a safe ride home.

And we knew our bags would be home shortly. We'll come up the next morning and like a kid looking for the first winter snow, I anxiously peered out the window. Sure, I would see our five old banged up friends sitting at our front door. No worse for the wear.

Not one as it turned out not even one bag was out there so much for air France eight. I tried calling the JFK baggage services. Got the number they had given me ready with my claim and my baggage numbers.

And no one picked up got voicemail left one with all the relevant details. No one called me back. Couple of hours later left another voicemail and then another and then another.

And then I stopped leaving voicemails and just kept calling, hoping a human would eventually pick up and calling and calling. I guess how many times I called 83 times.

After nearly 100 calls someone finally picked up and had absolutely no idea where our bags were. There was no record of them in the system at all. Only Air France knew you're going to have to call them click.

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