If you had thoroughly read our shipping policies, you would see that it states that our shipping

time frame was four to six weeks as an estimate, and that it could take longer depending on the

workload. This is all clearly stated. It is not an exact date. We cannot give customers an exact

date as to when their items will be shipped, because they are all handmade one at a time.

And obviously you have no idea what goes into making these items. We make packages and ship

every order ourselves. The shop is not a warehouse. We do not pull products off a shelf and ship

them out instantly. Restating our policies are all we can do for people that do not read them

before ordering. Your seven week wait time is shortly past our estimated date, which is acceptable

according to our stated time frames. I will let the boss know that you do not approve

of how he runs his business of 28 years. I'm sure he will be happy to respond to your email himself,

and I'm sure you will not be happy with what he has to say.

Hey, it's Avery LeRlandis, and this is a special archive episode of Akimbo.

Don't just do something, stand there. That's what it backwards advice, but it goes a long way.

What's the purpose? What's the purpose of this exchange? What's the purpose of this note?

What's the purpose of the point I'm trying to make? If I'm teaching someone a lesson,

what lesson am I trying to teach them? What would I like them to do instead?

Who's it for and what's it for? That is the essence of design thinking.

Who am I seeking to change? What change am I trying to make? Don't just stand there do something,

guess us into wars. It leads to people being put in prison for long periods of time.

It wastes emotions and effort and leads to endless false starts. Because doing something

makes us feel like we're making the problem go away. Sometimes the problem isn't going to go away.

Everything we do at a funeral isn't going to bring the person back from the dead.

...