The lady that was here, she said something.

She said, she said, Ritz went from in the mid-9, in 1991,

have an employee turnover at around mid-50%.

And then by the time it was done, it was around low 20%.

That's the stats that she's given.

18%.

Right.

And the industry was 120.

Right.

I mean, it's a 365, 24-7.

You guys are always open.

You're never closed.

What did you do to, you know, lower retention, as many, increased retention as much as you did? We touched on it.

We offered purpose. Outside of that, though, outside of that, what else did you do? Yeah. Yeah.

In the selection, we were very careful. We were very careful. We had a selection system.

We very careful. And we established standards already during the interview. Because, you know,

people don't seem to get that. Most what you want, all of us from an employee is the right behavior.

But behavioral analysts working with the University of Colorado and University of Frankfurt on that,

behavioral analysts will tell you behavior cannot be taught after somebody is 16 years old.

Wow.

Yeah.

How? Unless there's a significant emotional event in your life.

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