Don't be a jerk to your barista — and other thoughts on frontline work | Adriann Negreros

TED Talks Daily

TED

Creativity, Ted Podcast, Ted Talks Daily, Business, Design, Inspiration, Society & Culture, Science, Technology, Education, Tech Demo, Ted Talks, Ted, Entertainment, Tedtalks

4.1 • 11.9K Ratings

🗓️ 5 January 2024

⏱️ 13 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

All jobs, especially those held by frontline workers, should have dignity and the ability to turn into great careers, says change management expert Adriann Negreros. From shift flexibility to ending work on time, he outlines what he calls the "handbook of humanity" — people-centered ideas for change, rooted in empathy — that, when implemented, can redefine the nature of frontline work.

Transcript

Click on a timestamp to play from that location

0:00.0	Ted Audio Collective.
0:02.0	Audio Collective.
0:04.0	You're listening to TED Talks Daily.
0:10.0	I'm your host, Elise Hugh.
0:12.0	Some 3 billion workers in to TED Talks Daily, I'm your host, Elise Hume.
0:13.2	Some 3 billion workers in the world are considered frontline workers.
0:18.2	They are restaurant servers or grocery store clerks or gate agents at the airport.
0:24.0	And change management expert Adrian Negreros
0:26.8	says employers and we as customers need to make some key changes
0:31.6	when it comes to how we interact with those who care for our experiences on the front line.
0:37.0	He explains, after the break.
0:41.0	Would it be all right if I told you all about my first kiss?
0:45.0	Sounds like it would be all right.
0:48.0	So I'm from a small town in the United States
0:51.0	and I was working at one of the local spots,
0:54.1	a job that required me to be in person, a frontline job.
0:58.3	So I'm there behind the counter,
1:00.1	the person I really like, they come in.
1:04.8	We have a great conversation, and I know this because it ends with a kiss.
1:09.6	Perhaps that kiss that day, though,
1:11.2	was the only good thing about the job. The work itself was
1:14.9	really really hard. Most frontline work is and you know this if you drive for
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from TED, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of TED and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.