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The Boostly Podcast

Do you really know your guest? πŸ˜•

The Boostly Podcast

Mark Simpson

Business, Marketing

5.0 β€’ 302 Ratings

πŸ—“οΈ 18 February 2022

⏱️ 6 minutes

🧾️ Download transcript

Summary

Welcome to Boostly Podcast Episode 434. This is a recap of my Facebook live where I talked all about knowimg your guest. 00:00 Start 00:20 Who is your guest? 03:00 Can you trust your guest? 03:30 What happens if something goes wrong? β€’ https://Boostly.co.uk β€’ https://Boostly.co.uk/5steps β€’ https://instagram.com/boostlyuk β€’ https://Boostly.co.uk/guidebook β€’ https://Boostly.co.uk/website β€’ https://Boostly.co.uk/podcast

Transcript

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0:00.0

Hello team, Bruce Lee, we're Super Hog, the advanced guest screening with embedded insurance

0:07.8

software. We serve the vacation rental industry around the world, and we're honoured today

0:13.8

to come and speak to you about our product. I'm Leo Walton, one of the co-founders and the VP of

0:19.2

Growth, and I'm joined by the lovely Hannah, who is our UK regional manager, Hannah, how are you today?

0:25.1

I'm good. Hi team, Bruce Lee, hope everyone's good. Look at Hannah's wonderful, isn't she?

0:30.0

She means that, so she really doesn't mean that. Super Hog, we are looking to answer three

0:36.3

questions simultaneously. The first one, who is your guest? The second one, can you trust them?

0:43.2

The third one, what happens if something goes wrong? Okay, there are three questions. Let's

0:48.2

use that to structure this, and keep in mind that our manager is prevention is better than

0:53.4

cool. The biggest blocker to growth is costing your business money because properties get trashed

1:02.3

or owners de-list because they're not happy with damage that's happened in a property, and that

1:06.8

is what we're here to try and stop. The average run rate of issues in vacation rental bookings

1:13.5

around the world is about 2%, so about 2% of bookings end up in an incident where someone's paying

1:18.5

because of damage either minor or fairly well major. With Super Hog, we reduced that figure

1:23.5

fivefold. Incredible, right? Because prevention is better than normal, and the way we do that is

1:28.0

through our advanced screening technology, which starts to answer that first question, who is your

1:32.2

guest? Hannah, can you point out some of the ways that our system helps identify who the guests are

1:37.0

before they book? Yeah, so we put the guests through a screening process of checking who they are

1:41.7

by taking in their personal details, like their address. We put them through a biometric

1:46.8

ID check, which is a selfie and a copy of their photo ID, and our system will do a check on those

1:54.1

details to see if that guest is here. They say they are. We do a few extras, like checking the

1:58.5

email address and checking how long it's been active for, and we also check for burn-a-fones,

...

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