Do you really know your guest? π
The Boostly Podcast
Mark Simpson
5.0 β’ 302 Ratings
ποΈ 18 February 2022
β±οΈ 6 minutes
ποΈ Recording | iTunes | RSS
π§ΎοΈ Download transcript
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| 0:00.0 | Hello team, Bruce Lee, we're Super Hog, the advanced guest screening with embedded insurance |
| 0:07.8 | software. We serve the vacation rental industry around the world, and we're honoured today |
| 0:13.8 | to come and speak to you about our product. I'm Leo Walton, one of the co-founders and the VP of |
| 0:19.2 | Growth, and I'm joined by the lovely Hannah, who is our UK regional manager, Hannah, how are you today? |
| 0:25.1 | I'm good. Hi team, Bruce Lee, hope everyone's good. Look at Hannah's wonderful, isn't she? |
| 0:30.0 | She means that, so she really doesn't mean that. Super Hog, we are looking to answer three |
| 0:36.3 | questions simultaneously. The first one, who is your guest? The second one, can you trust them? |
| 0:43.2 | The third one, what happens if something goes wrong? Okay, there are three questions. Let's |
| 0:48.2 | use that to structure this, and keep in mind that our manager is prevention is better than |
| 0:53.4 | cool. The biggest blocker to growth is costing your business money because properties get trashed |
| 1:02.3 | or owners de-list because they're not happy with damage that's happened in a property, and that |
| 1:06.8 | is what we're here to try and stop. The average run rate of issues in vacation rental bookings |
| 1:13.5 | around the world is about 2%, so about 2% of bookings end up in an incident where someone's paying |
| 1:18.5 | because of damage either minor or fairly well major. With Super Hog, we reduced that figure |
| 1:23.5 | fivefold. Incredible, right? Because prevention is better than normal, and the way we do that is |
| 1:28.0 | through our advanced screening technology, which starts to answer that first question, who is your |
| 1:32.2 | guest? Hannah, can you point out some of the ways that our system helps identify who the guests are |
| 1:37.0 | before they book? Yeah, so we put the guests through a screening process of checking who they are |
| 1:41.7 | by taking in their personal details, like their address. We put them through a biometric |
| 1:46.8 | ID check, which is a selfie and a copy of their photo ID, and our system will do a check on those |
| 1:54.1 | details to see if that guest is here. They say they are. We do a few extras, like checking the |
| 1:58.5 | email address and checking how long it's been active for, and we also check for burn-a-fones, |
... |
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