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Yeah, my name is Mark Douglas. I'm CEO of LCB Tracker.

We're a labor compliance software as a service company for large construction projects across the country.

We manage over $200 billion worth of projects that are active in our system now.

We have over 2,000 clients. Many of them are government agencies, but also large contractors and subcontractors.

Oh, there we go. So I'm sorry, I have a bad disc, so I've got to have a little chair here to work through this.

But I'm going to talk to you about operations, how we operate as a company. And I think this is a little different than a lot of the presentations because it's going to be about how do you build a business over 20 years and I did

it all bootstrapped. I'm going to be talking to you about culture, strategy, and value,

all with a twist around operations. A little bit about us. We were $1 million in 2011 and we're $25 million this year.

We're 100% bootstrapped, zero debt. We plan for profits of one to two million every year

and all the rest goes into our growth plan. That's how we've done especially really well over the past six years.

In fact, we've been within 1% of our annual revenue goals and annual expense targets each year for the past six years.

What I'd like to talk about with the first is really your why. It's your vision.

I think this is probably the most important thing you do and it's got to be super clear.

And I'll be talking about the how or the way you do it.

And then your cornerstone is your culture that will develop all this.

Our why statement is empowering people to build better communities.

And how that works out is it's really external and internal.

I believe you have to have it both inward facing for your employees and external towards your clients.

It's how we base the premise of all our decisions.

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