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The Town with Matthew Belloni

Disney’s Streaming Profits and Parks Problem

The Town with Matthew Belloni

The Ringer

Society & Culture

4.3847 Ratings

🗓️ 7 August 2024

⏱️ 32 minutes

🧾️ Download transcript

Summary

Matt is joined by NYT staff reporter Brooks Barnes to discuss the latest Disney earnings report, which resulted in a drop in stock price after Disney reported a slowdown in Disney parks attendance. They talk about the state of the parks, including customer dissatisfaction with price hikes, Universal parks vs. Disney parks, and the upcoming D23 conference. They also discuss Disney's ability to reach profitability in streaming, incoming price hikes for Disney+ and Hulu, whether a looming recession could affect the next few quarters, and Bob Iger's perception among Disney fans (02:57). Matt finishes the show with a prediction on this weekend’s box office for ‘Borderlands' and 'It Ends with Us’ (26:04). For a 20 percent discount on Matt’s Hollywood insider newsletter, ‘What I’m Hearing ...,’ click here. Email us your thoughts! [email protected] Host: Matt Belloni Guest: Brooks Barnes Producers: Craig Horlbeck and Jessie Lopez Theme Song: Devon Renaldo Learn more about your ad choices. Visit podcastchoices.com/adchoices

Transcript

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0:00.0

In the fall of 2014, a group of hackers pulled off the biggest Hollywood heist of all time.

0:05.9

They broke into computer servers belonging to Sony Pictures and released hundreds of thousands of top secret documents.

0:12.5

The attack would cause an international incident, upbent thousands of lives, and changed the movie industry forever.

0:19.0

From Spotify and the Ringer podcast network, I'm Brian Raftery, and this is movie industry forever. From Spotify and the Ringer Podcast Network,

0:21.9

I'm Brian Raftery, and this is the Hollywood Hack.

0:25.7

Listen on the big picture feed, starting August 19th.

0:30.4

Contacting customer service?

0:33.2

For a lot of people, that's an easy way to ruin a good day.

0:36.7

But at Zendesk, we make the customer experience

0:39.0

better. Better for your grand, better for your florist, better for the guy in Apartment 3A.

0:44.4

Better for you. Better for everyone. Because some say the customer is always right. We say the customer

0:50.6

is always human. And as fellow humans, we want to do something better

0:54.8

for all of us.

0:56.2

Zendesk,

0:57.1

customer experience with AI

0:58.4

built for humans.

1:00.0

If your client

1:01.0

accuses your business

1:02.4

of professional negligence

1:03.9

and wants compensation,

1:06.1

for example,

1:07.1

if you record a radio script

...

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