Direct to Consumer: A Better Way to Sell?
The Bottom Line
BBC
4.6 • 615 Ratings
🗓️ 25 September 2025
⏱️ 34 minutes
🧾️ Download transcript
Summary
It's easier than ever to create a website for your business and talk directly with customers, but what are the pitfalls to avoid? Three business leaders discuss the pros and cons of selling 'D2C' with Evan Davis.
Sellers no longer need to convince bigger retailers to carry their products or invest in inventory just to fill the shelves. Selling direct to consumers online also means businesses know exactly what their best sellers are, and who is buying what. These businesses can make improvements quickly and market only to those people most likely to buy.
But as online selling becomes more competitive and targeted advertising gets more expensive, how can 'direct to consumer' businesses grow? Does the answer lie in bricks and mortar?
Panel:
Alexandra Thurstan, co-founder Different Dog, fresh dog food company Lucas London, co-founder Lick, paint company Neil Campbell, Chief Growth Officer SMOL, eco cleaning product company
Transcript
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| 0:00.0 | BBC Sounds, Music, radio podcasts. |
| 0:07.3 | Right, you feeling ready? I'm feeling ready. |
| 0:10.8 | I'm Amal Rajin. Join me on my new podcast for in-depth conversations with pioneers and |
| 0:16.0 | innovators, talking about the trends and ideas that could help shape and change our future. |
| 0:21.4 | We are going to be digital citizens of this AI world, whether we like it or not. |
| 0:26.2 | From declining birth rates to disinformation online, can they solve the world's biggest challenges? |
| 0:32.0 | What I would love to do is go to the transfer and say radically cut the taxes of those with children. |
| 0:37.3 | Radical with me, Amol Rajin. |
| 0:39.3 | Listen on BBC Sounds. |
| 0:42.4 | BBC Sounds, music, radio, podcasts. |
| 0:46.0 | This is the podcast version of the programme. |
| 0:48.3 | It has some extra material in it we didn't have room for in the radio broadcast. |
| 0:52.4 | I hope you enjoy it. |
| 0:53.9 | Hello, welcome to the program |
| 0:55.6 | and our new series. And we start with the fact it's hard sometimes to process just how much |
| 1:01.6 | business has changed in recent decades. The traditional business model of mail order selling, |
| 1:07.5 | which obviously existed well, well before the internet. That has now exploded |
| 1:11.7 | into the new world of online shopping. And with that, we've had new opportunities, massive opportunities |
| 1:17.9 | for companies to sell directly to customers and to cut out the middleman of the high street |
| 1:23.4 | retailer. In fact, it's really easy than ever before for a startup to simply start selling. You |
| 1:29.9 | don't have to trapes around begging for interviews with buyers from department stores or supermarkets |
| 1:35.1 | to see if they like your product. Direct to consumer is just now a very big way of doing business. |
... |
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