Digital Overwhelm: Navigating App Overload at Work 6 | 21

Radical Candor: Communication at Work

Radical Candor

Society & Culture, Relationships, Business, Careers

4.7 • 741 Ratings

🗓️ 29 May 2024

⏱️ 43 minutes

🔗️ Recording | iTunes | RSS

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Summary

Unpack the complexities of digital communication in the workplace with Jason and Amy on this episode of the Radical Candor Podcast. They dissect the overwhelming world of app overload, highlighting how the excessive use of communication tools diminishes productivity and increases stress. Listen as they provide historical insights, discuss the enduring necessity of email, and offer actionable strategies for setting effective communication norms to streamline workflows and enhance team dynamics. Get all of the show notes at RadicalCandor.com/podcast. Episode Links: Transcript The State of Workplace Communication 2024 | Forbes Business Advisor App Fatigue: How Too Many Apps Are Hurting Productivity | LinkedIn Too Many Collaboration Apps Are Bogging Employees Down | Reworked How Much Time and Energy Do We Waste Toggling Between Applications? | HBR Think Time: 6 Ways To Leverage This Untapped Tool | Radical Candor Business Casualty | TikTok The New Most Dreaded Word at Work: ‘Hey’ | WSJ Connect: Website Instagram TikTok LinkedIn YouTube Chapters: (00:00:00) IntroductionJason Rosoff and Amy Sandler introduce the episode and the topic of app overload at work.(00:02:16) The History of Email and Communication ToolsThe history of email, its evolution since the 1980s, and how it has influenced workplace communication.(00:05:01) The Shift in Administrative RolesHow the rise of email reduced the need for administrative assistants and changed project and work management practices.(00:07:21) The Rise of Chat ToolsFrom early chat tools like Skype and AOL Messenger to modern tools like Slack, and their role in workplace communication.(00:09:55) Integrating Tools at Radical CandorHow Radical Candor integrates various communication tools and the norms established to manage them effectively.(0013:12) The Importance of Setting Communication NormsEstablishing clear norms for email and Slack use to ensure effective and less stressful communication.(00:15:14) Personal Preferences vs. Team NormsBalancing individual communication preferences with team-wide norms and the importance of having clear guidelines.(00:18:18) Establishing Clear GuidelinesAdvice for teams to establish clear communication guidelines and norms to reduce app overload.(00:30:21) Managing NotificationsThe importance of managing and turning off notifications to maintain focus and productivity during work hours.(00:35:11) Handling External CommunicationStrategies for managing communication with clients and external partners while maintaining internal communication norms.(00:38:29) Radical Candor TipsPractical tips to start applying Radical Candor in managing communication tools and reducing app overload. (00:41:21) Conclusion Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0	Hello, everybody, and welcome to the Radical Kander podcast. I'm Jason Rozoff. Kim is out today.
0:09.7	I'm Amy Sandler, and today we're talking about app overload at work. There was a survey by Forbes
0:17.5	advisor, and it found that people spend half their working week using communication apps.
0:22.8	And this doesn't even take into account the half dozen or so other apps most people are using
0:27.9	during their workday just for themselves. There was a Harvard Business Review study from 2022
0:33.8	and it found that the average worker spends around four hours per week reorienting. I'm having
0:40.7	to reorient myself around that word, reorienting themselves after toggling between apps. Jason,
0:47.6	just before I go on, how would you define reorienting after toggling? Everybody's experienced
0:53.8	this with whether or not they recognize it, but there's a cost that you, for
0:59.0	example, let's say you're in the middle of writing something and a notification pops up in
1:04.6	the upper right-hand corner of your screen and you sort of look over at the notification
1:08.3	and then you look back and even though it was only a few seconds,
1:11.8	you often have to reread the last part of the sentence that you had written in order to
1:15.7	remember where you were. Great. And so just to quote the study that Forbes advisor said, it says,
1:21.2	quote, psychology and neuroscience have shown that jumping between tasks, also called context
1:26.9	switching, is cognitively taxing.
1:30.3	We find that even switching or toggling between two applications equates to context switching.
1:35.8	Excessive toggling increases the brain's production of cortisol, which is the primary
1:40.3	stress hormone, slows us down and makes it harder to focus, end quote.
1:46.0	So just to go back to some of those hours, if we're spending 20 hours a week communicating on
1:50.8	apps and another four hours reorienting our brains after toggling, all of a sudden,
1:56.3	we've only got 16 hours a week to do actual, to do actual work.
	...

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