Difficult Conversations and How to Discuss What Matters Most | Human Behavior | YAPClassic

Young and Profiting with Hala Taha (Entrepreneurship, Sales, Marketing)

YAP Media Network

Education, Marketing, Entrepreneurship, Business, Self-improvement

4.8 • 1.3K Ratings

🗓️ 16 November 2022

⏱️ 55 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

"Hey, we need to talk..." -- if these words scare you, trust that you're not alone! Whether we’re dealing with an underperforming employee, upset with our spouse, or facing issues with a difficult client, we attempt to avoid difficult conversations every day. Healthy relationships are built around communication and transparency, so learning how to navigate tough conversations with less stress and more success can help optimize our relationships. Today we’re talking to Sheila Heen, professor at Harvard Law School and author of one of the most popular psychology books ever created, Difficult Conversations. In the book, Sheila outlines how to navigate tense and emotionally-charged conversations, something we all have to deal with in our lives at one point or another. Tune in to learn the three layers of difficult conversations and how to overcome each one of them, as well as the benefit of telling a third story to start your discussions off on the right foot. You'll also learn how to enhance the skill of receiving feedback by understanding the common initial reactions we all have when receiving negative feedback and how to deal with them in a positive way. Topics Include: - Getting involved in the Harvard Negotiation Project - Writing Difficult Conversations - How has Difficult Conversations been used since its publication? - Why did she write Thanks For The Feedback? - What is a difficult conversation? - Why do we avoid difficult conversations? - The danger of avoiding difficult conversations - Three layers of difficult conversations - Lessening blame and accusatory language - Exploring our emotional patterns - Anger is a secondary feeling - Reducing angry reactivity - Naming emotions vs. being emotional - Starting from the third story - Why do we have an issue receiving negative feedback? - Different types of triggers - Traits of people who are highly sensitive to feedback - Dealing with triggers and reactions - And other topics… Sheila Heen is a founder of Triad Consulting Group, a consulting firm dedicated to helping companies of all sizes improve their leadership, collaboration, and conflict management skills. Her clients include BAE Systems, HSBC, the Federal Reserve Bank, Merck, and the Bank of South Africa. She has spent 20 years with the Harvard Negotiation Project and she is the author of two bestselling books, Difficult Conversations and Thanks For The Feedback. Resources Mentioned: Triad Consulting Group: https://www.triadconsultinggroup.com/team/sheila-heen Sheila’s Books: https://www.stoneandheen.com/ Sheila’s LinkedIn: https://www.linkedin.com/in/sheila-heen-b8a59a6/ Sponsored By: LinkedIn Secrets Masterclass - Join Hala's 2-day LinkedIn Secrets Masterclass and use code PROFITING at checkout to get 55% off! yapmedia.io/course Shopify - Sign up for a free trial at shopify.com/profiting The Jordan Harbinger Show - Check out jordanharbinger.com/start for some episode recommendations Delta Air Lines - Visit delta.com/travelwell to learn more. Swag.com - Go to swag.com/yap and get 10% off your order JustWorks - Check out JustWorks' transparent pricing by visiting justworks.com/pricing More About Young and Profiting Download Transcripts - youngandprofiting.com Get Sponsorship Deals - youngandprofiting.com/sponsorships Leave a Review - ratethispodcast.com/yap Watch Videos - youtube.com/c/YoungandProfiting Follow Hala Taha LinkedIn - linkedin.com/in/htaha/ Instagram - instagram.com/yapwithhala/ TikTok - tiktok.com/@yapwithhala Twitter - twitter.com/yapwithhala Learn more about YAP Media Agency Services - yapmedia.io/ Join Hala's LinkedIn Masterclass - yapmedia.io/course

Transcript

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0:00.0	What is up my young and profiting family?
0:15.0	Today we've got a great episode for you.
0:17.7	We're pulling an episode from the Yap Archives and replaying our classic
0:21.9	with Sheila Heen, professor at Harvard Law School and co-author of one of the most popular
0:27.4	psychology books ever created, Difficult Conversations. Whether we're dealing with an
0:32.6	underperforming employee, upset with our partner, or facing issues with a really difficult
0:37.0	client, we often avoid
0:39.0	difficult and awkward conversations like it's the plague. But here's the thing, Yab fam. Healthy
0:45.7	relationships are built around communication and transparency. And so learning how to navigate
0:51.2	these tough conversations with less stress and more success is in
0:56.0	everyone's best interest.
0:58.3	Tune in to learn the three layers of difficult conversations and how to overcome them.
1:02.7	Understand the benefit of telling a third story to start off your discussions on the right
1:06.5	foot and gain insight on how to handle negative feedback in a positive way. Let's get right into
1:12.8	this classic episode with the brilliant Sheila Heen.
1:18.7	Hi, Sheila. Welcome to Young and Profiting Podcast. I'm delighted to be here. Likewise, we're so
1:24.4	excited to have this conversation with you. So to kick it off, let's give an
1:29.0	introduction. You and your business partner, co-author Douglas Stone, wrote a very successful
1:34.5	book called Difficult Conversations nearly 20 years ago. Now, this book is a business and
1:40.5	communication classic. Tell us about this book and help my listeners understand just how
1:45.7	far of a reach this book had and what impact you've witnessed since you released it.
1:50.8	Oh, gosh, big question. So, yeah, when I showed up at the Harvard Negotiation Project,
	...

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