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Shared Practices | Your Dental Roadmap through Practice Ownership

Dental Practice Management: Protecting Your Ownership from HR Liability and Team Drama

Shared Practices | Your Dental Roadmap through Practice Ownership

Dr. George Hariri | Shared Practices Network

Business, Practicemanagement, Dental, Businessofdentistry, Management, Entrepreneurship, Dentalpractice, Dentist

4.9 • 559 Ratings

🗓️ 22 December 2025

⏱️ 46 minutes

🧾️ Download transcript

Summary

Transitioning from a skilled clinician to a successful CEO requires a fundamental shift in how you view dental practice management. Most dentists enter ownership to focus on patient care, yet they quickly find themselves bogged down by the "human" element of human resources. In this episode of Shared Practices, Richard Low sits down with Jill Hasselmann from HR for Health to dismantle the myth that HR has to be a source of constant stress. For future owners, understanding these systems is not just about staying organized; it is about protecting the legacy and financial health of your dental practice ownership journey.

Jill explains that "compliance is caring," reframing bureaucracy as the baseline for treating a team with respect. We dive into the "Anatomy of HR," breaking it down into five critical pillars: hiring and onboarding, benefits administration, conflict resolution, payroll logistics, and legal compliance. Many owners struggle with wage and hour claims—which have seen a 450% increase over the last 20 years—simply because they lack a digital paper trail or clear time-off policies. This episode serves as a survival guide for dental business ownership, highlighting why relying on a "friend’s handbook" or unverified AI tools like ChatGPT can create massive legal exposure.

We also explore the modern expectations of Millennial and Gen Z team members who demand transparency and digital-first experiences. By implementing a "True North" via a customized employee handbook, you can remove the emotion from difficult conversations and lead with consistency. Whether you are navigating a startup or an acquisition, mastering entrepreneurship for dentists means having a proactive plan for everything from cell phone policies to pregnancy leave. Jill shares how automated systems can handle the tedious tracking of CE certifications and performance reviews, allowing you to shut your brain off and focus on dental growth strategies. Stop reacting to crises and start building a foundation where you never have to worry about HR again.

Ready to take the next step in your dental practice journey? Visit https://sharedpractices.com to learn more about our Buyer Representation and Coaching services, designed to help dentists buy, grow, and optimize profitable practices. You can also use our Free Look to evaluate dental practice opportunities with real data before making a decision. For daily Dental Moneyball insights, strategy tips, and updates, follow us across our social channels.

Transcript

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0:00.0

Welcome to the shared practices podcast. I have with me today, one of our really, really strong

0:16.9

partners within shared practices, someone that I think as a dental practice owner,

0:21.1

as often as possible, we want to be able to, like, shut our brain off.

0:24.7

It's like, just tell me who to work with, what to do in this circumstance so that I don't

0:29.6

have to make a whole bunch of decisions around things that I'm not an expert in.

0:33.9

And so we've brought with us on the show today, Jill Hasselman from HR for Health and a long-time partner of shared practices,

0:42.2

someone that we work with for all of our clients. We have a relationship with you guys and is very few

0:49.4

companies that we actually internalize. Here is part of our coaching package. We don't just endorse this

0:55.7

provider of some services. It's like we don't even want to do this. We want to bring someone in

1:00.8

and we want to include this in what we do overall. So Jill, welcome to the show. Thank you for having

1:06.9

me. Yeah. And I think that this topic is one that not only did the doctors want to shut

1:12.0

their brain off, but they definitely don't want to think about HR ever unless they absolutely

1:16.1

have to. And so I'm excited to be here and hopefully give some tips and tricks to make that

1:20.6

a little bit easier since we know it's not everybody's favorite topic. It's not. And it's like all

1:26.2

the hard things already to then add a layer of bureaucracy and

1:31.2

liability. And as a business owner, you can technically do kind of whatever you want. But there are

1:37.6

laws in your state and there is exposure and risk. And there's nothing worse than letting go of an employee of having something

1:47.8

happen in your office and you handle it the best you think you can in the moment. And later on,

1:54.7

you look back and you're like, oh, that kind of made things worse. Now I'm getting filed for

1:59.1

unemployment. I've got someone suing me. I've got someone

2:01.7

tarnishing my reputation. And all of that can really be mitigated and really be put on a very

2:10.3

safe place where you just have confidence that like, okay, we know what to do. And we're going to do

...

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