Delivering Better Customer Experience Through Analytics

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 23 August 2018

⏱️ 54 minutes

🔗️ Recording | iTunes | RSS

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Summary

Brian Courtney is the CEO of LifeWhere, a product that focuses on bringing predictive analytics for home utilities. Through LifeWhere’s predictive analysis technology, Brian aims to empower consumers to understand their home equipment better, so that they can make better educated decisions. In this episode, we talked about customer service, sales, profitability...

Transcript

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0:00.0	This is the Home Service Expert podcast with Tommy Mello. Let's talk about bringing in some more money for your home service business.
0:06.9	Welcome to the Home Service Expert, where each week Tommy chats with world-class entrepreneurs and experts in various fields, like marketing, sales, hiring, and leadership, to find out what's really behind their success in business.
0:22.6	Now, your host,
0:25.5	the Home Service Millionaire, Tommy Mello.
0:34.4	Hey there, folks, Tommy Mello here with the Home Service expert. Today I got a guest that's going to talk a lot about new technology. His name is Brian Courtney.
0:38.7	He's with a company called Lifeware.
0:40.4	It's a startup company.
0:41.9	And it's pretty cool what they're doing.
0:43.3	Brian, how's your day going?
0:44.8	So far, so good.
0:45.7	Thanks for tropical time.
0:47.1	Yeah, I'm excited to have you on because we do have a lot of air conditioning and heating companies out there that I don't think have a clue on what it is you do. Do you want to talk about a little bit on how you got started of what brought
0:59.1	you to the company Lifewear? Yeah, sure. So past life, I ran the data and analytics business for
1:05.7	General Electric. And at General Electric, we monitor things like turbines and jet engines,
1:10.7	motor motives, and very expensive assets. And so there was, we monitor things like turbines and jet engines and motor motives and very expensive assets.
1:14.2	And so there was, you know, the sense of sparranoly expense to keep these assets running because nobody wants a jet engine on a plane to fail all the planes in the air.
1:23.1	And nobody really wants a turbine to go down and to have a city or a region's power.
1:28.3	So there was a lot of energy and effort put into building out analytics for this equipment
1:33.1	to help get ahead and get what we call predictive maintenance planning, right?
1:37.6	How do you understand what's going to break in the future so you can fix it today so you never have that outage hit?
1:43.7	In the meantime, I had become what I would
1:46.7	call the schlep rock of home utilities. If it could break, it broke in my house. And it always seemed
	...

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