Delivering An Outstanding Customer Experience With HomeAdvisor
The Home Service Expert Podcast
Tommy Mello
4.7 • 793 Ratings
🗓️ 7 February 2018
⏱️ 54 minutes
🧾️ Download transcript
Summary
Craig is the President/CEO of HomeAdvisor, a $500M+ home service company that's also the world's largest digital marketplace for home services. In this episode, we talked about company culture, marketing, customer service…
Transcript
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| 0:00.0 | This is the Home Service Expert podcast with Tommy Mello. |
| 0:03.5 | Let's talk about bringing in some more money for your home service business. |
| 0:07.2 | Welcome to the Home Service Expert, where each week Tommy chats with world-class entrepreneurs and experts in various fields, like marketing, sales, hiring, and leadership, to find out what's really behind their success in business. Now, your host, |
| 0:23.1 | the Home Service Millionaire, Tommy Mello. I have to say, I'm really excited about this new |
| 0:32.2 | interview. Ladies and gentlemen, I'm going to be interviewing the president of Home Advisor, |
| 0:37.2 | Craig Smith. |
| 0:38.6 | He joined Home Advisor in the year 2000 and overseas operations, including the company's |
| 0:44.3 | sales force. |
| 0:45.6 | And he has over 2,000 employees that direct up to him. |
| 0:50.1 | I can tell you, he's been on the board of a lot of different things, including the Children's Hospital of Colorado. |
| 0:56.0 | He's been a board advisor for the National Cyber Security Center, the board of directors for Beanstalk Foundation, and the A-plus Denver Association. |
| 1:05.9 | At home advisor, he was responsible for developing a new sales strategy that helped contribute to over 40% year-on-year growth. |
| 1:14.4 | Prior to joining Home Advisor, he worked at El Pormar Foundation as a member of a three-person account management |
| 1:20.8 | controlling over $500 million in assets. |
| 1:24.0 | Ladies and gentlemen, I do not want you to miss this interview for one reason and one reason only. |
| 1:28.8 | Leads are the lifeblood of our company in the home service industry. And no one knows that better |
| 1:33.8 | than our man here at Craig Smith. And you're going to want to be part of this because he can tell you |
| 1:38.5 | how to get more leads and what's changing in their program and what's going to be happening with |
| 1:43.6 | the new purchase of Angie's |
| 1:45.2 | list. So please listen to this interview. You're going to get a lot out of it. I'm excited to |
| 1:49.8 | present Craig Smith. Can you tell me a little bit about yourself and just, well, first, how's your |
| 1:55.9 | day going? It's going really well. Thank you for having me on the show, tomm it's a pleasure to spend some time with |
... |
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