Dealing With Unhappy Customers: What Social Marketers Need to Know

Social Media Marketing Podcast

Michael Stelzner, Social Media Examiner

Social Media Marketing, Business, Marketing

4.8 • 1.6K Ratings

🗓️ 15 January 2016

⏱️ 42 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Does your business respond to customers via social media? Are you prepared to deal with upset customers? In this episode I interview Jay Baer, the author of Youtility, co-host of the Social Pros Podcast and founder of Convince & Convert, an agency and blog focused on digital marketing. Show notes: https://www.socialmediaexaminer.com/180 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Transcript

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0:00.0	Does your agency create websites or landing pages for your clients?
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0:35.6	Just a quick reminder before we start today's show,
0:38.2	Social media marketing world is coming very soon.
0:41.3	Grab your physical or virtual tickets now by visiting
0:45.8	social media marketing world dot info again social media marketing world
0:51.6	dot info Social Media Marketing World. info.
0:54.6	Welcome to the Social Media Marketing Podcast,
0:57.8	helping you navigate the Social Media Jungle.
1:01.4	And now here's your host Michael Stelsner.
1:05.0	Hello hello hello hello thank you so much for joining me for the
1:08.8	social media marketing podcast brought to you by Social Media Examiner.com.
1:15.0	I'm your host Michael Stelsner and this is the podcast for marketers and business owners
1:19.8	who want to know what works with social media. I'm super excited about today's episode.
1:27.1	I'm going to be joined by Jay Bear and we're going to talk about how to deal with
1:31.8	unhappy customers and you know what? If you're involved
1:35.6	with social media you're going to be dealing with complaints and this is the
1:39.3	episode where we talk about exactly what you need to know.
	...

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