David Sacks and Ethan Ruby on launching SaaSGrid | E1803

This Week in Startups

Jason Calacanis

Technology

4.2 • 1.4K Ratings

🗓️ 6 September 2023

⏱️ 53 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

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Today’s show:

SaaSGrid Co-Founders Ethan Ruby and David Sacks join Jason to demo SaaSGrid and break down the solution it provides for founders (3:12). They also cover the software recession (26;18), AI’s impact on SaaS (36:41), and much more!

Time stamps:

(0:00) David Sacks and Ethan Ruby join Jason

(3:12) The solution SaaSGrid provides for founders

(7:02) Ethan demos SaaSGrid

(9:25) House of Macadamias - Get 20% off and a free box of Namibian Sea Salted Macadamia Nuts at https://houseofmacadamias.com/twist by using code TWIST20

(10:45) Burn multiple and startup efficiency

(16:27) Fixed cost of a SaaS business today and major roadblocks in SaaS

(20:40) Determining target customers and when outbound makes sense

(25:10) Vanta - Get $1000 off your SOC 2 at https://vanta.com/twist

(26:18) Headwinds against SaaS and the software recession

(30:12) The MRR chart and analyzing contraction and churn

(35:13) Fitbod - Get 25% off at https://fitbod.me/twist

(36:41) AI’s impact on SaaS companies

(41:47) The ZIRP/COVID-19 bubble and founders skipping funding rounds

(44:37) The 3 MOST important things for SaaS companies to pay attention to

Check out SaaSGrid: https://www.saasgrid.com/

FOLLOW Ethan: https://twitter.com/ethanjruby

FOLLOW David: https://twitter.com/DavidSacks

Read LAUNCH Fund 4 Deal Memo: https://www.launch.co/four

Apply for Funding: https://www.launch.co/apply

Buy ANGEL: https://www.angelthebook.com

Great recent interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland, PrayingForExits, Jenny Lefcourt

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Transcript

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0:00.0	Even in the non-internet world, you always had that voice
0:04.1	on a customer support call.
0:05.4	That would say your call is being recorded
0:07.0	for quality assurance, you call the bank or something.
0:10.9	So I think that almost all of our sales calls,
0:15.1	almost all of our customer support calls,
0:17.3	they will ultimately be recorded.
0:19.5	And then the AI will be able to understand
0:21.6	what people are saying.
0:23.0	And so in the context of a sales team,
0:24.7	it'll be able to tell the VPS sales.
0:28.2	Here's the top five objections that you got from prospects.
0:33.6	Here's the top five reasons you lost deals.
0:36.1	Here are the top rebuttals.
0:37.7	I mean, this is where it starts getting more sophisticated.
0:39.8	Here are the sales reps who powered through those objections
0:42.6	with rebuttals that worked.
0:44.1	And here, you know, and then you could double click
0:46.4	and you could actually listen to the responses
0:49.8	of the best sales reps.
0:51.3	Rebutting the objection.
0:52.1	That's got to tilt the best sales reps
	...

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