Dark Patterns
Let's Know Things
Colin Wright
4.8 • 593 Ratings
🗓️ 20 April 2021
⏱️ 28 minutes
🧾️ Download transcript
Summary
This week we talk about confirmshaming, auto opt-ins, and WinRed.
We also discuss campaign contributions, Columbia House, and money bombs.
This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit letsknowthings.substack.com/subscribe
Transcript
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| 0:00.0 | Negative option billing is a payment structure which requires that customers decline to receive a good or service |
| 0:22.7 | before a bill arrives in order to not be charged for that good or service. |
| 0:28.4 | To not be charged for something they didn't necessarily want and definitely didn't ask for. |
| 0:34.3 | Probably the best known example of a business predicated on this charging method in the |
| 0:39.1 | United States was Columbia House, which started its life as a music mail order service that |
| 0:45.2 | promised customers a free record, and later free eight tracks, cassettes, CDs, and ultimately VHS |
| 0:52.9 | tapes and DVDs, when they expanded their offerings to include films |
| 0:57.6 | rather than just music. You'd sign up to get a free something and sometimes multiple |
| 1:03.3 | free somethings, but then as part of that sign up process, you'd be auto-opted in to a so-called |
| 1:09.1 | club, which was the terminology they used for a membership program |
| 1:13.0 | that committed you to paying full price, plus shipping, for a certain number of CDs, DVDs, or |
| 1:19.2 | whatever else, within a certain time frame. And if you didn't buy that many CDs or VHS tapes |
| 1:25.1 | within that predefined time frame, you would be auto-charged for the |
| 1:29.2 | amount you would have spent on such products as a lump sum at the end of that period. |
| 1:35.7 | Variations of this model were used throughout the lifespan of this company, one of which |
| 1:41.0 | committed the customer to buying a certain number of products at full price over a certain period of time, |
| 1:47.3 | the next few years, for instance, but then would periodically send out notices about a special discount offer |
| 1:54.6 | to those who have knowingly or unknowingly signed on to this agreement, |
| 1:59.2 | again usually because they were given something cheap |
| 2:01.5 | or free up front and because the cost of those free things weren't entirely clear when they opted in. |
| 2:07.9 | So they would sign on to this agreement, receive a notice of a discount offer, and if these folks |
| 2:13.9 | didn't respond to that notice informing them of that discounted offer, they would |
... |
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