D. COMMUNICATION. Communication Secrets from FBI Kidnapping Negotiator Chris Voss
How to Be Awesome at Your Job
How to be Awesome at Your Job
4.5 • 1.1K Ratings
🗓️ 21 April 2016
⏱️ 51 minutes
🧾️ Download transcript
Summary
Chris Voss shares how FBI hostage negotiation approaches enable more effective, persuasive communication, in any field.
— YOU'LL LEARN —
1) The FBI 8 negotiation skills you can use at work
2) Why yes is the last thing you want to hear
3) The two words that immediately transform a negotiation
Subscribe or visit AwesomeAtYourJob.com/ep311 for clickable versions of the links below.
— ABOUT CHRIS —
Chris Voss is CEO of the Black Swan Group and author of the national best-seller “Never Split The Difference: Negotiating As If Your Life Depended On It,” which was named one of the seven best books on negotiation. A 24-year veteran of the FBI, Chris retired as the lead international kidnapping negotiator. Drawing on his experience in high-stakes negotiations, his company specializes in solving business communication problems using hostage negotiation solutions. Their negotiation methodology focuses on discovering the “Black Swans,” small pieces of information that have a huge effect on an outcome. Chris and his team have helped companies secure and close better deals, save money, and solve internal communication problems.
• Chris’s company: Black Swan Group
• Chris’s Book: Never Split the Difference
— RESOURCES MENTIONED IN THE SHOW —
• Book: The Obstacle is The Way by Ryan Holiday
• Book: The Culture Code by Daniel Coyle
• Book: Start with No by Jim Camp
• Research: Marshmallow Challenge
• Newsletter: The Edge
• Prior episode: 016: Going for No with Andrea Waltz
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Transcript
Click on a timestamp to play from that location
| 0:00.0 | Howdy. Welcome back to the How to Be Awesome at your Job, |
| 0:02.5 | Introduction Episode Sampler Six Pack. This is where I'm sharing an example episode |
| 0:06.2 | of each of the key topic categories that we cover on this show. So this is the fourth, |
| 0:10.8 | and here we're going to share a taste of how we might go about covering communication. |
| 0:14.4 | So these are things like speaking and presentations, writing, having that gravitas, executive presence, |
| 0:20.2 | and going about persuasion and negotiation type scenarios. |
| 0:23.6 | And this is a real fun one. |
| 0:25.1 | I am going to share the conversation we had |
| 0:28.1 | with the former lead hostage negotiator from the FBI. |
| 0:31.3 | That's Chris Voss. so let's hear from Chris |
| 0:35.5 | Welcome to the how to be awesome at your job |
| 0:38.0 | podcast the show where brilliant professionals share how to sharpen the universal skills required to flourish at work. |
| 0:45.0 | Enjoy more career funds, wins, meaning, and money. |
| 0:49.0 | With your host, Pete McKitis. |
| 0:51.0 | Hello and thank you. McI |
| 0:53.7 | Hello and thanks so much for joining us here for episode 311 with Chris Boss. I think |
| 0:58.3 | you'll really enjoy this one because there's an element of drama of |
| 1:01.5 | excitement of sort of action movie goodness, |
| 1:05.0 | because Chris Voss is drawn from his experience |
| 1:07.0 | as the former lead international kidnapping negotiator |
| 1:10.0 | at the FBI, |
| 1:12.0 | and he's distilled a lot of their wisdom and his own insights along |
... |
Please login to see the full transcript.
Disclaimer: The podcast and artwork embedded on this page are from How to be Awesome at Your Job, and are the property of its owner and not affiliated with or endorsed by Tapesearch.
Generated transcripts are the property of How to be Awesome at Your Job and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.
Copyright © Tapesearch 2026.