BBC Sounds, Music, Radio, Podcasts.

Thanks for downloading this episode of the Bottom Line podcast, and your reward for doing so

is that you get extra content, bonus content that you won't find in the radio version.

If you like it, why not check out an episode from March last year about business disasters.

It's called In the Eye of a Crisis.

But first, this is a topic we've covered before on the bottom line,

but it's sadly one we can't escape cyber attacks.

They've been back in the news recently with illustrious brands suffering,

notably retailers, Marks and Spencers, the co-op, North Face

and Haribs. And what we thought we might do today is rather than having a general discussion

about cyber security, we thought we'd drill down more deeply into one particular case study

of an attack and the aftermath. And here to help us is John Staniforth, who was

Chief Information Security Officer, CISO, CISO, for short. Going to be hearing that

abbreviation through the program. He was the Chief Information Security Officer at Royal Mail

when it was hit by a cyber attack a couple of years ago.

And John, welcome to the bottom line.

So before we get into what happened, just tell us about CSO, what the CSO does and what you do when there isn't an attack, what your day job is.

Yeah, no problem.

So the CSO's role in my view, because it can vary a little bit,

is really to help look after the organisation and sort of help it manage its data, its business

processes, protecting the consumers, business customers and that technology and the data that resides

within it. Right. And then Royal Mail, obviously, we all know not to do with the post office.

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