An entitled customer screams and yells at me after they don't get exactly what they want.

But after listening to that for long enough, I decided that enough is enough.

So as a result, I yelled back, forcing my manager to step in so that I wouldn't lose my job.

And I'm honestly so sick at customers like this, and I hope I never deal with these people ever again.

Here's what happened.

Okay, to put context around

this story, I have to tell you a few things first. First of all, I've been working in my current

company for almost a decade in different stores and the warehouse I'm currently at in various

positions. I took my current role as the lowest level of management so that I would not be

customer facing anymore. Recently, we've started doing customer

pickups out of my warehouse, and I'm the primary for that about three days a week. The rule for

pickup is that the furniture has to be in factory packaging, not the wrapping that we use for delivery

and storage. Also, I spent some time as an infantry team leader in Iraq about 15 years ago,

and I've been working nothing but

retail and warehouses ever since. Anyways, two customers come in to get their furniture,

and they had been told earlier in the day that One Piece didn't arrive. They start being

loud and belligerent to my associate, so she comes to get me. They're a father in his 60s and a son

in his 40s, both with very thick Eastern European accents. I try to

calm things down and explain to them that they have to wait a day for the missing piece. I say that

they're free to take what we have or take everything tomorrow. Well, they just start yelling

at me. And you know what? I'm okay with this. When I tell them that they're free to contact

their salesmen about the issue, they begin swearing at me, telling me that it's my job to call them.

...