Customer Bug Handling

Programming Throwdown

Patrick Wheeler and Jason Gauci

Objective C, Java, Programming Throwdown, Education, News, Programming Languages, How To, Tech News, C, Python

4.6 • 604 Ratings

🗓️ 4 December 2018

⏱️ 66 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Hey all! How do you find and triage bugs on other people's machines when they don't have the source code (or the knowledge to build it)? That's what we explain in today's episode! It's one of the topics that's rarely spoken about but extremely important to get right before shipping any software product. Happy hacking! This is the last episode before our Christmas special! If you are a patron, make sure Patreon has your up to date address so we can mail prizes! If you aren't on Patreon, sign up before our Christmas show to be entered in our raffle!! Show notes: https://www.programmingthrowdown.com/2018/12/episode-84-customer-bug-handling.html

Transcript

Click on a timestamp to play from that location

0:00.0	Programming Throwdown, Episode 84, Customer Bug Handling.
0:19.2	Dig it away, Jason.
0:23.6	Hello! Hey, everybody. How's it going? Episode 84.
0:25.6	It's going to be pretty interesting.
0:27.6	I'm actually pretty excited about this.
0:30.6	This is something that a lot of people, they don't really teach that well in school,
0:33.6	and you could easily kind of get bitten by this.
0:35.6	And I've definitely gotten bitten by it.
0:38.3	And so we get to kind of talk about it. But before we do that, let's talk about some really
0:43.1	funny computer science pop culture. So how many of you have seen some type of TV show, especially
0:49.9	earlier on, like let's say the 90s, 2000s and they talk they try to talk about
0:54.9	computers and computer science is just such an epic fail we've posted a few of them
1:00.9	here my favorite is and definitely check out the website programthrowdown.com and you can
1:07.1	you can check this out but just spoilers here the the first one um you know they're trying to
1:13.0	track some criminal hacker and uh this woman's like he's doing it in real time and then this other
1:19.7	lady goes i'm going to write a gooey and visual basic to track his IP address dead serious serious. And it just walks away.
1:29.0	And I'm pretty sure at the end of the movie, that gooey saves the day.
1:33.4	But it's pretty epic.
1:35.4	And then there's a couple other ones.
1:37.5	Definitely check them out on the website.
1:40.4	Yeah, who is this 4chan guy?
1:43.0	And that's another good one.
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Patrick Wheeler and Jason Gauci, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Patrick Wheeler and Jason Gauci and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.