Credit nightmares for young people

Money Box

BBC

Business

4.2 • 825 Ratings

🗓️ 27 July 2019

⏱️ 30 minutes

🔗️ Recording | iTunes | RSS

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Summary

Imogen is 21-years-old. She's also invisible – financially. Despite renting for 2 years, working and paying her bills on time the credit agencies she's contacted won’t let her see her credit record because her "identity can’t be verified." What does that mean and what can Imogen do? Guests Imogen and James Jones, Head of Consumer Affairs at Experian.

Dan Whitworth reports on a woman's 20 month fight to retrieve £14,000 of her deceased mother’s savings. The money was taken via two direct debits fraudulently set up during the final 4 years of her mother's life when she’d been diagnosed with dementia. The fight to reclaim the cash only ended after Money Box stepped in. Guest: Veronica Gray, Director of Action on Elder Abuse, Northern Ireland.

If you’ve been so unsettled by that tv ad with the animatronic head of Arnie Schwarzenegger that you can't take in any of the words, you may have missed the central message – August 29th is the deadline to make a payment protection insurance claim. Guest: Emma Stranack, the FCA's PPI deadline campaign lead.

Reporter: Dan Whitworth Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Andrew Smith

Transcript

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0:00.0	You're about to listen to a BBC podcast, but this is about something else you might enjoy.
0:05.4	My name's Katie Lecky and I'm an assistant commissioner for on demand music on BBC Sounds.
0:10.8	The BBC has an incredible musical heritage and culture and as a music lover, I love being part of that.
0:17.5	With music on sounds, we offer collections and mixes for everything, from workouts to
0:22.4	helping you nod off, boogie in your kitchen, or even just a moment of calm. And they're all
0:28.1	put together by people who know their stuff. So if you want some expertly curated music in your
0:34.2	life, check out BBC Sounds. Welcome to this download of Moneybox and don't stop at the end of the broadcast programme.
0:40.3	There's a little bit extra for you after that.
0:43.3	BBC Sounds, music, radio, podcasts.
0:47.3	Hello, we start today with the story of Sue.
0:50.3	Initially I was shaking with rage, with rage and stress. I couldn't believe this had happened.
0:57.5	And to be told that that amount had been taken out, she never had any money all her life.
1:02.6	I was literally shaking with shock. I was outraged that someone could steal from my mother.
1:08.0	Sue is not her real name, nor is it her voice, but they are her words and it is
1:12.4	her story. The story of how thousands of pounds was stolen from her mother in the final years of
1:17.5	her life as she suffered with dementia, stolen by someone who set up two direct debits in her mother's
1:23.0	name. Moneyboxes Dan Whitworth is here and has the story. Well, Sue's mother Margaret, was diagnosed with dementia in 2010 and moved into a nursing home.
1:31.8	Then, in 2013, two direct debits were set up by someone else using the details of Margaret's Lloyd's account.
1:39.8	Now, the bank says it would have sent a letter confirming these changes, but it says it hadn't been made aware of Margaret's change in circumstances. Now, over the next four years, more than
1:49.0	14,000 pounds was stolen from Margaret's accounts, the majority of it going to Vodafone. It was only
1:55.4	when Margaret sadly passed away in 2017 at the age of 96 that Sue discovered what had happened. And what did she do then?
2:03.2	Well, Sue got in touch with Lloyds straight away. She also called the police who advised
	...

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