Controversy Over Carnival's Loyalty Rewards Program
CruiseTipsTV Unplugged - Cruise Tips and More
Sheri from CruiseTipsTV
4.8 • 653 Ratings
🗓️ 1 July 2025
⏱️ 39 minutes
🧾️ Download transcript
Summary
We'll unpack why Carnival decided to overhaul its long-standing VIFP loyalty program, moving from a "sea days" model to a spend-based, expiring status system. What were they hoping to achieve, and why has this shift sparked such widespread outrage among their most devoted cruisers? From concerns about lifetime status being eliminated to the perceived devaluation of years of loyalty, we'll explore the emotional and practical impact on the Carnival faithful. Finally, we'll brainstorm some potential solutions and compromises that could help Carnival mend fences with its loyal fan base and navigate this choppy PR sea. Download our shore day bag checklist and more cruise packing and planning checklists & videos by joining the CruiseTipsTV Academy at https://academy.cruisetipstv.com
Transcript
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| 0:00.0 | You're listening to the Cruise Tips TV Unplugged podcast this week on the show. |
| 0:04.9 | We're talking about the Carnival Rewards program change and why it's become a controversy. |
| 0:15.2 | Welcome to Cruise Tips TV Unplugged. |
| 0:18.3 | I'm your host, Sherry, and we invite you to join our cruise-loving family |
| 0:23.6 | as we travel the world creating cruise videos and vlogs. In this podcast, we talk tips, tactics, |
| 0:30.6 | and strategies to help you make every cruise your dream cruise. |
| 0:34.6 | Okay, so this is kind of a big deal. And I think there's probably a lot of people |
| 0:39.5 | interested in knowing what's going on with this, maybe why they made the change, if it's going to |
| 0:46.7 | stay. Yes, absolutely. And we felt that we needed to pivot from our theme that we had planned |
| 0:51.9 | for this week's show and talk about this new carnival |
| 0:55.6 | rewards program because I got to tell you guys, I think it's gone beyond controversy and it's like |
| 1:00.7 | approaching scandal right now. This is, this has made people very angry and we're going to talk about it. |
| 1:08.5 | I do believe that things are going to pivot a bit with this program and we're going to talk about it. I do believe that things are going to pivot a bit with this program, |
| 1:13.0 | and we're going to talk about that too, but the purpose of today's show is to unpack it a little bit. |
| 1:17.5 | We're going to talk about what happened and why they did this. How does the program work? Why are people so |
| 1:22.9 | angry who, if anyone, actually likes this idea and potentially, you know, what they could do to fix it. |
| 1:32.8 | And then at the very end, I'll share my personal opinion. |
| 1:36.1 | So that's our, that's our outline, Mr. Cruz, Tobs TV. |
| 1:38.4 | That sounds good. |
| 1:38.9 | And we should, we should probably say that it was, it was actually last week's episode that is getting bumped. |
| 1:46.9 | Right. |
| 1:47.3 | Because we missed last week. |
... |
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