Consumer confidence: Knowing your rights
This Is Why
Sky News
4.0 • 552 Ratings
🗓️ 18 November 2025
⏱️ 18 minutes
🧾️ Download transcript
Summary
More than 100 companies are being warned by the competition watchdog in a crackdown on online pricing.
If you’re not on your toes, it can be a tricky and expensive world to navigate for consumers at a time when money is tight and many are feeling the squeeze.
Fortunately, the Sky News Money blog has launched its Consumer Rights Week - where the team is helping customers with disputes and offering tips to save your hard-earned cash.
Do you know your rights and are you getting bang for your buck?
Niall is joined by the Money blog’s Jess Sharp.
Producers: Tom Gillespie and Emily Hulme
Editor: Mike Bovill
Transcript
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| 0:00.0 | Coming up with Black Friday approaching and Christmas round the corner, our money expert tells |
| 0:05.3 | you all you need to know about your consumer rights. |
| 0:09.1 | Uber drivers, have you seen your pay go down while your fees to Uber go up? |
| 0:13.5 | All because of an algorithm that reduces your take-home pay, making you work more for less. |
| 0:18.9 | We believe Uber's dynamic pay and upfront pricing is unfair. |
| 0:23.0 | That's why Worker Info Exchange has launched the dynamic pay claim |
| 0:26.6 | to seek compensation for drivers who have lost income. |
| 0:30.2 | If you've driven for Uber at any time since 2020, |
| 0:33.4 | it's time to stand together. |
| 0:35.5 | Find out more at dynamic pay.org. |
| 0:38.8 | Add water to your will. And know that from that single drop, life will grow. |
| 0:47.4 | Communities will flourish. A better world will be left. By leaving a gift in your will to WaterAid, |
| 0:55.0 | you'll help bring essential clean water to people who need it |
| 0:59.0 | to change their own lives for generations to come. |
| 1:02.0 | Add WaterAid to your will. |
| 1:04.0 | Search WaterAid Legacy to find out how. |
| 1:11.7 | We do like to help you out here at Sky News, and with the cost of pretty much everything |
| 1:17.0 | still rising rapidly, we thought we'd enlist the assistance of the team behind Sky's |
| 1:21.2 | popular money blog. |
| 1:22.7 | Now, they're currently in the middle of Consumer Rights Week, an attempt to make us all |
| 1:26.5 | rather more aware of the responsibilities, |
| 1:29.0 | retailers and other businesses owe to us in every transaction. Certainly, it couldn't be more |
... |
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