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FranklinCovey On Leadership

Colin Cowie: The Gold Standard

FranklinCovey On Leadership

FranklinCovey

Business, Management

4.6215 Ratings

🗓️ 21 September 2021

⏱️ 42 minutes

🧾️ Download transcript

Summary

Join prolific author, customer service, and lifestyle expert Colin Cowie as he shares captivating insights around pivoting your business, high-level customer service, and how to stand out in your industry. The People Business: Every company is in the same business, the people business. What are you doing to ensure all of your systems, processes, strategies, and ongoing focus is about an obsession with people? Surprise With Unexpected Extras: Engage your team and brainstorm your way to increased customer loyalty with this tool.

Transcript

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0:00.0

Hello, welcome back to Franklin Covey's on leadership podcast series.

0:14.7

As you know, my name is Scott Miller and I am privileged to serve as your weekly host

0:18.3

and moderator.

0:19.6

What is now the world's largest weekly leadership podcast led to the publisher Harper Collins

0:24.4

Leadership to ask me to write a book about some of the most transformational insights

0:28.9

I gleaned from our first series, first episodes three years ago.

0:33.3

So releasing now is master mentors, 30 transformative insights from our greatest minds where I write

0:39.7

a fairly easy breezy fast read on 30 guest, 30 chapters, a single insight from each of

0:46.1

them.

0:47.1

Hope you pick up a copy available on Amazon and all book retailers, master mentors.

0:52.1

Our guest today is the essence of what it means to be a mentor.

0:56.1

I hope that perhaps for volume two or volume three, he might even agree to be featured

1:01.4

in the future editions of master mentors.

1:03.5

His name is Colin Covey.

1:06.2

This is a household name to literally hundreds of millions of people around the world.

1:10.9

He has set the standard for customer service, for lifestyle experience.

1:15.6

He is the author.

1:16.6

I believe 11 books.

1:17.6

He is joining us today from Portugal, Colin Covey, welcome to on leadership.

1:23.6

Scott, I'm delighted to be with you today and thanks for inviting me.

1:27.4

We always like to invite South African guests because just their accent is captivating.

1:31.6

So we try to book as many Kiwi, Australian and South African guests as possible.

...

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