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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

COLIBRIX ONE CMO Alexandra Westfal on building a brand that builds trust and growth

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

4.9113 Ratings

🗓️ 25 May 2026

⏱️ 19 minutes

🧾️ Download transcript

Summary

When digital payments can feel like a commoditized utility, how do you build a brand that’s seen not just as a processor, but as a strategic partner?Agility requires more than just speed; it demands the ability to innovate within complex regulatory frameworks while simultaneously building and maintaining unwavering customer trust. Today, we're going to talk about the unique challenge of building a resonant brand in the highly competitive and technical world of FinTech. We'll explore how to translate complex capabilities into a compelling narrative that builds trust and drives growth. To help me discuss this topic, I'd like to welcome, Alexandra Westfal, Chief Marketing Officer at COLIBRIX ONE. About Alexandra Westfal Alexandra Westfal is an accomplished business development professional with a strong background in the commercial real estate sector in the past and valuable marketing experience in the payments industry these days. She has successfully built client relationships, driven growth initiatives, and delivered measurable results across competitive and highly regulated markets.A self-starter with exceptional customer service, communication, and organizational skills, Aleksandra thrives in dynamic environments where adaptability and problem-solving are key. Her understanding of payments competitive market adds further depth to her profile, equipping her with insights into digital transactions, financial technologies, and client needs in fast-evolving ecosystems.She brings strong numeracy skills and a structured approach to analysis, enabling her to deliver insights and strategies that support both clients and internal teams. Her enthusiasm for continuous learning and capability development extends not only to her own professional growth but also to empowering team members to achieve their potential. Alexandra Westfal on LinkedIn: https://lv.linkedin.com/in/alexandra-westfal-kitina ---------- Resources ---------- COLIBRIX ONE: https://www.colibrix.one/ The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 We’re proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://advertalize.com/r/491818c79fb1873fDon't miss We Make Future - the International Festival of Innovation in AI, Tech, and Digital Marketing, June 24-26 in Bologna. Learn more: https://aglbrnd.co/r/c80991afff416bb2The most influential minds in software, AI, and engineering leadership will be at WeAreDevelopers World Congress North America, September 23-25 in San Jose. Learn more: https://aglbrnd.co/r/60a7299222a7bcf1 Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Transcript

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0:00.0

Hi, I'm Greg Kilstrom, your host of the Agile brand, and here's a question for you.

0:04.0

When digital payments can feel like a commoditized utility, how do you build a brand that's seen not just as a processor, but as a strategic partner?

0:12.0

Agility requires more than just speed. It demands the ability to innovate with complex regulatory frameworks,

0:18.0

while simultaneously building and maintaining unwavering customer trust.

0:23.2

Today we're going to talk about the unique challenge of building a resonant brand in the

0:26.8

highly competitive and technical world of fintech. We're going to explore how to translate

0:31.6

complex capabilities into a compelling narrative that builds trust and drives growth.

0:39.6

Welcome to Season 8 of the Agile Brand Podcast.

0:42.6

This season, we're going all in on expert mode Martec, AI, and customer experience,

0:47.3

talking with the people and platforms behind the brands you know and love.

0:50.8

Again, I'm your host, Greg Kilstrom, and I help Fortune 1000 companies make sense

0:54.9

of MARTEC, AI, and marketing ops. Hit subscribe or follow to make sure you always get the latest

0:59.6

episodes and leave us a rating so others can find us as well. And make sure you check out our

1:05.3

sponsor Tech Systems, an industry leader in full-stack technology services, talent services, and

1:10.8

real-world adoption.

1:12.1

For more information, go to techsystems.com. Now let's dive in.

1:18.4

Tell me discuss this topic, I'd like to welcome Alexandra Westfall, Chief Marketing Officer

1:22.9

at Collabrex I. Alexandra, welcome to the show. Hello, Greg and everyone.

1:28.3

Thank you very much for inviting me.

1:30.3

Yeah, looking forward to talking about this topic with you.

1:32.3

Before we dive in, though, why don't you give a little background on yourself and your role

1:36.3

at Colobricks 1?

...

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